Ingeniero de Servicio Técnico

Role Summary

We are looking for a Technical Service Engineer with an analytical approach and high detail orientation, responsible for providing comprehensive technical support to clients in the automotive sector, ensuring optimal use of products, equipment performance and full customer satisfaction. The position has a key role in resolving technical problems, root cause analysis and technical documentation, within a dynamic environment with high operational demands.

Requirements

Academic Training

• Bachelor's degree in Mechanical Engineering, Industrial Engineering, or related field
• Minimum 2 years of experience in technical service, technical customer support, product development, technical project leadership or similar roles.
• Experience providing technical support in industrial or automotive environments.
• Direct interaction with clients for diagnosis, testing and resolution of technical incidents.

Specific Knowledge

• Diagnosis and resolution of technical problems in industrial products and systems.
• Root cause analysis, interpretation of technical documentation and data sheets.
• Attention and prioritization of service requests according to severity and impact.
• Customer support in product testing and definition of process sequences.
• Preparation of detailed technical reports for clients.
• Documentation of service activities and technical evaluations in CRM / Salesforce.
• Knowledge of project management principles.
• Mastery of industrial processes, equipment operation and reading of schematics, diagrams and technical manuals.
• Skills and Competencies
• Analytical thinking and solution focus.
• High capacity for organization and management of priorities.
• Clear and professional communication to explain technical findings to clients.
• Ability to work under pressure in high-demand environments.
• Collaborative work with internal teams (technical, sales, quality, operations).
• Attention to detail and discipline in recording information.
• Commitment to safety, quality and compliance with procedures.
• Others

Intermediate English

Availability for plant activities and technical visits to clients.

Benefits

• At Sika, trust is our most important value. We believe in the capabilities, commitment and integrity of all our collaborators, every day.
• Therefore, we offer an attractive and competitive compensation and benefits package, designed to support your well-being, financial security and work-life balance.

Our benefits include

• 30,000 (80 fixed and 20 variable)
• Restaurant ticket card
• 10% on food vouchers
• 6% in savings fund
• 50% vacation bonus
• Days of rest additional to those established by law
• Special permit programs
• Pension plan
• life insurance
• Major medical expenses insurance
• Legal benefits, including vacations and bonuses

We offer competitive salaries, aligned with local market standards and the specific scope and responsibilities of each position. Compensation is determined based on skills relevant to the position, educational background and/or training. We are committed to fair and equitable pay practices, in accordance with applicable laws and regulations.

We offer competitive salaries, in line with local market standards and the specific scope and responsibilities of each position. Compensation is determined based on skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices, in accordance with applicable laws and regulations.