Account Manager | Supporto Clienti Post Vendita | Settore Fotovoltaico | Italiano Fluente Obbligatorio (C1/C2)

Role Summary

Do you like interacting with people and want to be the point of reference for customers who change the way they experience energy?

At Enpal you will not only manage practices: you will accompany each customer on a journey that transforms their home. Your clear communication and sense of organization will make a difference, every day.

WHY WE NEED YOU

Every customer who signs with us begins a journey that goes from signing the contract to installing his system. On this journey, you are the point person: the one who responds, reassures, coordinates and resolves. Your presence transforms a bureaucratic process into a positive experience that builds customer loyalty and strengthens Enpal's reputation in Italy.

OUR PHILOSOPHY

• 💚 Green to the core — Shape the solar energy revolution with a great German company
• ☀️ Green is for everyone — Help make renewable energy accessible, immediately and without risks
• 🌍 The sun shines around the world — Motivated team with over 65 different nationalities
• 🌟 The best of both worlds — The benefits of a startup, the strength of a large company
• 🚀 Anything is possible — We look for innovators, not machines. If you have an idea, Enpal gives you the space to try it

At Enpal we pride ourselves on the diversity in our team.

Decisions are not made on the basis of skin colour, religion, religious beliefs, ethnic or national origin, nationality, gender identity, sexual orientation, disability or age, either during recruitment or employment. Enpal stands for a safe workplace and fights against all forms of discrimination and harassment.

Responsibilities

Your daily missions

• Be the main point of contact for Italian customers after signing the contract, resolving doubts and issues to ensure a smooth transition
• Manage telephone and written assistance (inbound and outbound) during the entire process from signature to post-installation
• Collect the necessary documents and coordinate the scheduling of technical appointments
• Constantly update customers on the progress of the process with clear and timely communications
• Collaborate with the departments involved in the installation phases to ensure operational fluidity

WHO YOU WILL WORK WITH

You will join the Account Management Italy team, a dynamic and multicultural group that works every day in close contact with the Italian commercial and operational team.

• International team with over 65 different nationalities — diversity is one of our strengths
• Manager oriented towards people's growth, with an open and constructive feedback culture
• Startup environment with the solidity of a large company: you have the benefits of both worlds

Requirements

Essential requirements (must have)

• Previous experience in customer-facing roles
• Excellent oral and written Italian (C1/C2) — your main working language
• Good knowledge of English (B2) to communicate with the international team
• Excellent verbal and written communication skills, clear and courteous
• Attention to detail and precision in work
• Ability to manage multiple tasks simultaneously with organization
• Affinity for results-oriented startup environments

Benefits

Preferential requirements (nice to have)

• Experience in sectors such as renewable energy, telecommunications, fintech or SaaS
• Familiarity with CRM (Salesforce, HubSpot or similar)
• Aptitude for proactive problem solving and managing demanding customers

What We Offer;

• Benefits according to company policy
• Direct hire with permanent contract.
• Salary: Salary plus variable bonus, commensurate with experience and level of knowledge of the Italian language.
• Opportunities for professional development and professional growth.
• The chance to share your ideas and be part of a success story.
• A positive work environment and other benefits.

📍Location and Work Arrangement

• Les berges du Lac 1, Tunisia – On-site
• Work takes place, 5 working days and 2 days off (40 hours per week).
• Did you read to the end? You are the right person!
• Don't waste time —join the first green unicorn in Europe!
• 📞WhatsApp: +216 56 494 713

About the Company

Enpal is the main European green unicorn. Founded in Berlin in 2017 and active in Italy since 2023, we already have over 100,000 satisfied customers. Our mission is to make solar energy accessible and affordable, contributing to the transition towards a more sustainable future. We offer complete solutions for 360° energy independence: photovoltaic, wallbox and heat pumps, integrated with cutting-edge digital technologies.

We are Europe's first green unicorn — and we're only getting started.