Customer Success Manager (F/M/*)

Role Summary

From Europe, for Europe - We are building Europe's business AI.

We are Aachen's largest and Cologne's fastest-growing AI startup.

SMEs benefit when internal knowledge becomes immediately usable and intelligent agents can react to it. We believe in a future where business AI, including agents within amber and other platforms, operates on a common layer of context so teams work faster, handoffs are seamless, and expertise stays within the organization.

Responsibilities

• You will independently organize and document customer meetings, including kick-offs, regular jour fixes and follow-ups
• You are the central contact person for our customers and ensure that questions are clarified and problems are solved reliably
• You manage and prioritize various customer issues at the same time and keep an eye on their deadlines
• You guide customers through a smooth onboarding process and ensure that our product is optimally presented, understood and used
• You actively analyze customer needs and ask targeted questions to identify potential, strengthen long-term relationships and get the best out of amber for our customers
• You are responsible for upselling opportunities by highlighting the added value of our solution and motivating customers to use additional features, connectors and licenses
• You develop concepts and processes to make customer support more efficient and work on automation and the further development of our CRM system

Requirements

• You have experience in direct customer contact and know how to build and maintain relationships at eye level
• You work on your own initiative and take on responsibility by organizing appointments yourself and reliably keeping them
• You can prioritize tasks effectively and always maintain an overview in order to provide our customers with the best possible support
• You have strong communicative skills and convey both technical content and AI best practices in an understandable and solution-oriented manner
• You actively ask questions, think along with critical processes and proactively participate in customer discussions in order to act as an effective mediator, especially in important phases such as kick-offs
• You speak fluent German and English in order to provide our customers with the best possible support
• We put our ambitions ahead of our ego. We are a young, highly ambitious team; your ambition must be stronger than your ego
• You have a good sense of customer needs and derive appropriate measures for retention and upselling

Benefits

• Team Offsites - Since you will be working in an international team, we all meet together somewhere in Europe twice a year
• You have the choice: either a subsidized Germany ticket or an Urban Sports Club membership is on us
• We live a hybrid working model: We believe that it is important to work together in person on a regular basis. That's why we meet three times a week at one of our locations
• To ensure that you are well looked after on site, we provide digital, tax-free meal vouchers directly to your mobile phone every working day
• Attractive remuneration. In addition, we reward outstanding employees with company shares, allowing them to participate directly in the company's success
• Start in a company that allows you to grow - whether you want to expand your skills in your area or learn other skills
• We promote your personal development through further training and space for personal responsibility
• A team of motivated people who are interested in making AI solutions accessible to medium-sized companies
• Work with the latest technologies & tools 🔨
• Sounds exciting? Then help us now and simply send us your CV. We look forward to seeing you!
• Please note: For this position we only consider applicants who live in Germany.
• Let's go big together 🚀 https://emojipedia.org/rocket/