Customer Service Manager

Role Summary

We are looking for an experienced and customer-focused Customer Service Manager to join our growing team. In this role, you will be responsible for leading customer service operations, ensuring exceptional customer experiences, and managing a high-performing support team.

The ideal candidate is a strong leader with excellent communication and problem-solving skills who is passionate about delivering outstanding customer service. You will oversee daily support operations, monitor team performance, implement process improvements, and collaborate with cross-functional teams to enhance customer satisfaction.

If you are organized, proactive, and thrive in a fast-paced remote environment, we'd love to hear from you.

Requirements

• 2+ years of experience as a Customer Service Manager, Customer Support Manager, Operations Manager, or a similar leadership role.
• Excellent verbal and written communication skills in English.
• Proven experience managing and coaching customer service or support teams.
• Strong leadership, problem-solving, and decision-making skills.
• Experience developing and improving customer service processes and workflows.
• Ability to analyze customer service metrics and implement performance improvements.
• Experience using CRM and customer support platforms such as Zendesk, HubSpot, Salesforce, Freshdesk, or similar.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Self-motivated and comfortable working in a remote environment.
• Experience supporting B2B or SaaS customers is a plus.
• By applying to this position, we'll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.