Inside Sales Manager

Role Summary

Founded in 1993, Our Client is a premier supplier of personalized gift and promotional products for the North American and global advertising specialty market. Our Client was also awarded a Silver Sustainability Rating from EcoVadis and was voted "Greatest Companies to Work For" by PPAI in 2024. Providing more than 3,000 top-quality products in diverse categories, Our Client persistently reinvents the promotional products industry with exceptional product selections, innovative solutions, and unequaled customer support.

This position is responsible for managing day-to-day sales operations, coaching team members, and developing strategies to grow client accounts and drive revenue. The ideal candidate will bring a deep understanding of promotional merchandise sales, strong leadership skills, and a passion for customer service.

Responsibilities

• Manage, coach, mentor, and develop a team of Inside Sales representatives selling to promotional products distributors to achieve individual and team sales goals.
• Develop and implement sales strategies and processes to increase conversion rates
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Utilize our proprietary systems and tools to monitor performance indicators from daily activity (bookings and revenue, calls, and samples sent)
• Develops, documents, and drives sales related process consistency across the team
• Conduct regular performance reviews, provide coaching and feedback, and identify training needs.
• Handle escalated customer issues, large quotes and negotiations when needed.
• Maintain strong relationships with key accounts, supporting reps with pricing, customization and shipping logistics.
• Recruit, onboard, and train new inside sales representatives.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field preferred.
• 5–7+ years of experience in sales, with at least 3 years in a management or supervisory role.
• Experience in the promotional products industry is required.
• Strong understanding of imprinting techniques, customization options, product timelines, and industry pricing.
• Proven track record of achieving or exceeding sales targets and driving team performance
• Strong leadership, coaching, and team-building skills.
• Excellent verbal and written communication skills.
• Proficiency with CRM software and sales analytics tools.
• Ability to thrive in a fast-paced, metrics-driven environment.
• Strong analytical and problem-solving skills.