Customer Service Representative

Role Summary

Descripción de la empresa

Avery Dennison RBIS is a global leader in apparel and footwear industry solutions, is a $1.6 billion division of Avery Dennison (NYSE: AVY). Avery Dennison provides intelligent , creative and sustainable solutions that elevated brands and accelerate performance throughtout the global retail supply chain. We wlwvate brands throught graphics ticket, tags and labels, embellisments and packing solutions that enhance consumer appeal. We accelerate performance througth RFID enable inventory and loss prevention solutions, price management, global compliance, and brand security solutions

Descripción del empleo

For our Customer Service team we are hiring a fresh mind for this very challenging supporting role in a very fast growing business and within a high performing team as Customer Service Representative

What we can offer you! Your Role

As Customer Service Representative you will further develop current and future business with our customers. As well you realize and develop new business relationships with current customer, maximize added value to customer leveraging our capabilities and building stronger customer intimacy.

Responsibilities

Activities may include, but are not limited to

• Manages accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, and complete order fulfillment.
• Process client invoices and maintain effective relationships with clients, carriers, customs etc.
• Receive and respond to drivers waiting and/or receiving incoming calls pertaining to shipments.
• Compile and review require customs documentation.
• Utilize the documents, work standards, and system technology to precisely complete the data entry for each shipment.
• Participate and support other team members with accounts and workload, on day-to-day operations including setting priorities, organizing, scheduling work and problem solving.
• Coordinate carrier release by submitting required documents and freight payments.
• Do proactive selling and other commercial activities.
• Manage a large workload of accounts, Perform sometimes as order entry.
• Handle different systems.
• Other related duties as assigned.

Requirements

• High School Diploma or equivalent required. Bachelor´s degree required
• 3 - 5 years Customer Service, Sales B2B or related experience a plus.
• Excellent written, verbal and telephone skills.
• Strong data entry and organizational skills. Detailed oriented and good follow-up skills
• Knowledge of technical aspects of assigned product lines and customers.
• Able to effectively manage many priorities and issues.
• Proficiency for applicable computer systems, such as Microsoft Office Excel, Google Sheets, and function specific software is a must.
• Strong leadership and supervision skills.
• Strong project management skills.
• Knowledge of continuous improvement
• ERP or CRM management for order management
• Experience in the apparel or graphic industry preferred.
• English Advanced Level, excellent communication (oral and written).

Información adicional

En Avery Dennison hacemos lo que amamos y amamos lo que hacemos y esperamos recibir su solicitud.

Benefits

• Flexibilidad en el lugar de trabajo
• Excelente ambiente de trabajo
• Programas de bienestar y desarrollo.
• Aprendizaje estructurado y desarrollo.
• Recompensas totales competitivas
• Horario de lunes a viernes
• Esperamos con interés recibir su solicitud.

About the Company

Work-life balance

We are a global leader in materials science and digital identification solutions with locations in over 50 countries and around 35,000 employees worldwide. As a science and innovation company, we are convinced that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage where you can grow your career with a company that has innovation in its DNA. Founded to create practical impact to enable a better future, we strive for an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it's like to work at Avery Dennison. Learn more at www.averydennison.com.

At Avery Dennison, we work with the largest brands in FMCG (consumer goods), apparel, automotive and pharmaceuticals. Founded in 1998, our Avery Dennison Materials location provides a team-oriented and dynamic environment. We support our LPM division and employ around 160 talented people. The main functions at our location include the areas of quality, production (operations) and supply chain. This opens up a variety of career paths and development opportunities.

Equal opportunities