Technical Support Engineer (all genders) Wind

Role Summary

Job Description Summary

Position: Production Engineering

Location: Predominantly based in Hamburg , with international travel required.

Type: On-site with potential offshore work.

Responsibilities

• Ensure safe and efficient wind turbine (WTG) operations by improving preventive and corrective maintenance processes.
• Develop standardized technical solutions in collaboration with customers to meet SQDC (Safety, Quality, Delivery, Cost) targets.
• Support GE Vernova's Lean initiatives by identifying process improvements and increase the efficiency.
• Facilitate technical queries from customers to GEV Engineering (FPM) to ensure exceptional customer service.
• Manage and streamline documentation processes, including approvals and coordination with engineering teams.
• Prepare Maintenance Instructions and Troubleshooting Guides for operational deployment, including safety, parts and tool requirements.
• Support alarm-handling feedback to standardize and enhance corrective maintenance procedures.
• Promote safe systems of work, including LV/HV procedures and Wind Turbine Safety Rules (WTSR).
• Coordinate with engineering teams the issue prioritization, root cause analysis, and implementation of corrective actions.
• Apply structured problem-solving tools (e.g., DMAIC) to drive continuous improvement.
• Provide guidance to planning, supply chain, and parts teams regarding spare parts and tooling requirements.

Qualifications/Requirements

• Degree in electrical engineering or a technical education with a strong electrical focus.
• Extensive professional experience in Technical Support, ideally within the wind industry.
• Capable of working offshore at the wind farms. GWO certificates are welcome.
• Significant experience in offshore WTG maintenance would be a plus.
• Proven ability to work effectively in a cross-functional, global environment with remote teams, acting as a strong team player who enables change and drives work to completion.
• Self-driven and strongly motivated, with the ability to take ownership of technical issues, proactively follow up on actions, and communicate clearly with technicians, engineering teams and customers.
• Strong capability in office and cloud-based software tools, used for technical documentation, data analysis, maintenance planning and coordination with engineering and field teams.
• Capable to communicate on an international level & being proactive to find the right point of contact.
• Proven capability to evaluate technical tasks in a structured way, coordinate with other teams, and drive root-cause and corrective-action processes to closure.

What we can offer

• A role with direct impact on the reliability of our wind turbines
• International, collaborative environment with professional development opportunities
• Flat hierarchies, supportive colleagues, and a modern, open company culture

Benefits

Relocation Assistance Provided: No