Service technician (f/m/d)

Role Summary

As a field service engineer (f/m/d), you will be directly on site with our customers and carry out installations, maintenance work and on-site diagnostics as well as services on mechanical, electrical and electronic devices and components (printer systems, RFID, textile labels, etc.). Whilst you will regularly come into the office to collect equipment and spare parts, this is a hybrid role with 1-2 days of remote working per week. Travel activity is between 40% and 60%.

Carrying out installations, maintenance, fault diagnosis and repairs on mechanical, electrical and electronic systems directly at the customer's site.

Analyzing complex data sets from ticket systems and other digital tools to identify error patterns, causes of errors and continuous service improvements.

Use of modern remote support technologies such as video assistance, AI video and other remote troubleshooting tools to quickly resolve problems remotely.

Instructing and training customers in the operation, maintenance and optimal use of our technological solutions (e.g. IoT, RPA, ServiceMax).

Independent management of service requirements as well as close cooperation with customer service, sales and the internal quality and technical teams in Löhne.

Requirements

• Successfully completed training as an electrical engineer (m/f/d), electrician (m/f/d), mechatronics engineer (m/f/d) or a bachelor's degree in industrial engineering/electrical engineering/mechanical engineering or an equivalent technical qualification.
• At least 2 years of professional experience in (technical) field service and a valid class B driving license.
• Very good knowledge of German as well as good written and spoken English skills for communication in the global team and the use of technical documentation.
• Experience working with complex systems and modern technologies (e.g. IoT, ServiceMax, RPA) as well as remote support and diagnostic tools.
• Strong problem-solving skills under pressure, excellent communication skills in direct customer contact and a service-oriented way of working.

Benefits

Financial advantages: Benefit from our award-winning company pension program, capital formation benefits (VwL) and corporate benefits (discounts from various providers). You will also receive vacation and Christmas bonus payments, as well as an employee-recruit-employee bonus

Free time and flexibility: Start with 30 days of vacation (+3 days for trust-based working hours) and parental leave in accordance with legal regulations. Flexible working models: We offer flexible working hours, trust-based working hours and, depending on your role, 1-2 days of home office per week.

• Well-being and local benefits: Get discounted access to a Europe-wide sports program (Urban Sports Club) and take advantage of JobBike leasing, free parking with charging stations for electric vehicles and various annual events and campaigns.
• Continuous development: We invest in you with individual training and a personalized individual development plan.
• Community Engagement: Get involved in volunteer activities to support nonprofit organizations.

Why Avery Dennison

We are a global materials science and digital identification solutions company with locations in more than 50 countries and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage where you can grow your career at a company that has innovation in its DNA. Founded with a mission to create real impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it's like to work at Avery Dennison. Learn more at www.averydennison.com.

Our location in Löhne has been the established Customer & Technical Repair Center of Excellence for our entire product portfolio in the area of Apparel and Identification Solutions - including our printing systems - for over 20 years. In a dynamic and collaborative working atmosphere, a dedicated team of around 5 experts work every day to ensure the top quality and first-class service of our products.

Pay Transparency Statement

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About the Company

Work-life balance

We are a global leader in materials science and digital identification solutions with locations in over 50 countries and around 35,000 employees worldwide. As a science and innovation company, we are convinced that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage where you can grow your career with a company that has innovation in its DNA. Founded to create practical impact to enable a better future, we strive for an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it's like to work at Avery Dennison. Learn more at www.averydennison.com.

At Avery Dennison, we work with the largest brands in FMCG (consumer goods), apparel, automotive and pharmaceuticals. Founded in 1998, our Avery Dennison Materials location provides a team-oriented and dynamic environment. We support our LPM division and employ around 160 talented people. The main functions at our location include the areas of quality, production (operations) and supply chain. This opens up a variety of career paths and development opportunities.

Equal opportunities