(Senior) SAP S4/HANA Customer Service & CRM Consultant (m/w/d)

Role Summary

Do you feel at home in the energy industry (utilities) and don't just want to design the digitization of the industry on paper, but rather build it directly in the system? Do you have deep experience in SAP development and are you interested in taking complex customer management landscapes to the next architectural and technical level? Then you fit perfectly into our team!

The implementation of a wide range of topics in the energy industry has been one of our essential core competencies since Natuvion was founded. Our team has years of experience in the core processes of the energy industry and combines complex process knowledge with in-depth technological understanding. As a Special Expertise Partner of SAP, we are very familiar with the latest software generation, SAP S/4HANA Utilities. And for numerous energy suppliers, Natuvion add-ons are part of the proven standard of the SAP for Utilities solution (IS-U), which increase flexibility and performance in many areas - from load profile management to billing for metering point operations.

Our customers are currently facing a massive change in customer management: classic SAP CRM and IS-U systems are being transformed towards S/4HANA and modern customer engagement platforms (SAP CX, including Sales & Service Cloud).

This is exactly where you come into play: In the role as a (Senior) Consultant (m/f/d) SAP Customer Service & CRM, your focus is on real technical implementation, architecture and development - real hands-on work in the system!

What awaits you with us

An environment that is always open to changes and optimizations. There is no such thing as “it has always been this way”. You have the chance to contribute your knowledge, design processes, standardize existing topics or optimize processes.

Be an inspiration and bring us even further forward with your expertise!

• We create framework conditions in which you feel comfortable:
• Home office contracts & absolute flexibility through free organization of working hours
• Permanent permanent position and 30 days vacation
• FlexWork: Work remotely from other European countries for up to 3 months per year

Monthly budget for individually selectable benefits from over 50 possible offers via emplu, various offers via corporate benefits, as well as bicycle and car leasing via salary conversion

• Mental Health Benefit 'Nilo' – 12 free sessions with psychologists annually as well as access to meditations and courses
• We provide you with targeted support in your professional and personal development at Natuvion
• Mentor program for structured and personal training

Become part of the #teamgreen - At Natuvion you work on innovative projects as part of a team that stands up for each other. We rely on collaboration, openness and trust

Modern equipment and central offices in Walldorf, Berlin, Munich and Leipzig

Your long-term perspective is important to us, which is why we subsidize your company pension scheme and capital formation benefits

Join #teamgreen - Natuvion is a digital moving company.

Our team does not move tables, filing cabinets or chairs. Natuvion transports business-critical data and processes from one technology platform to another. Typical Natuvion “relocation services” include data migration, data transformation, data integration, data protection, data security and data quality.

Our >400 consultants and developers in Germany, Austria, Slovakia, USA and Australia have extensive know-how in (SAP®) projects and a profound understanding of processes across industry boundaries. With a lot of experience, commitment and commitment, they support our customers with advice, services and their own software technology. In this way, we enable companies to always use their data and processes on the most modern and innovative platforms.

Are you interested? We look forward to receiving your application and getting to know you!

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Responsibilities

• Hands-on SAP development: You develop smart solutions in the SAP environment with ABAP / ABAP OO and adapt SAP Web UI components (BOL/GENIL). profound.
• System transformation & architecture: You implement complex migration and transformation requirements for customer service - for example from classic SAP CRM to SAP CX (including Sales & Service Cloud) - and integrate existing systems into new customer engagement architectures.
• Customizing & data modeling: You will independently undertake customizing in the SAP Customer Engagement environment and work routinely with CDS views.
• Troubleshooting & optimization: In the release and implementation phases, you analyze errors in detail, take over debugging and fix deviations directly in our customers' systems.
• Responsibility & Leadership: You take on the role of stream lead or sub-project manager, keep an eye on the solution and the budget and, as a mentor, provide professional support to colleagues in their further development.

Requirements

• Studies/degree: You have completed a degree (e.g. (business) information technology, economics) or a comparable qualification.
• Professional experience: You have at least 5 years of experience in SAP development - ideally with direct relevance to energy industry processes (utilities). Consulting experience is not a mandatory requirement.
• Your tech stack: You have in-depth, tried-and-tested knowledge of ABAP and extensive experience in customizing and developing SAP Web UI components (BOL/GENIL). You are also very familiar with OData services.
• The legacy know-how: You are well versed in classic SAP CRM systems and understand the logic behind older architectures (ideally with the interaction center and customer service processes).
• Looking ahead: Ideally, you have already had your first contact with S/4HANA transformation projects or modern data models (such as CDS Views) - or you are eager to delve deeper into this.
• Mindset: You have a real “consultant gene”, high motivation and organizational talent. Even if a project becomes stressful or customers react impatiently, you remain resilient and solution-oriented.
• Nice-to-have: Architecture experience in the area of CX solutions (including Sales & Service Cloud).
• Way of working: You have strong analytical thinking skills, develop creative solutions and have experience in structured work in project contexts.
• Communication: You have strong communication skills and can communicate very confidently with customers and project teams in German and English.
• If you think that you don't meet all the requirements: with us there are “no limits” to your development! Walk your path together with us – we will support you! Just show us who you are.