Senior Enterprise Customer Success Manager - FR/ENG

Role Summary

As a Senior Customer Success Manager at Brevo, you’ll own a portfolio of high‑value, stategic enterprise customers and act as their strategic partner across the full lifecycle. This is a highly collaborative role where you’ll run accounts like ongoing projects aligning stakeholders, driving timelines, managing risk, and ensuring customers realize value from Brevo.

Our candidate journey

• Introductory TA call (30 min)
• Interview with CS Team Leads
• Case study
• Case study presentation
• Reference check

Whoever you are, wherever you’re from, if this role speaks to you, we’d love to hear from you.

Responsibilities

Your impact at Brevo

• Own enterprise account strategy: Co-create Success Plans with your customers, define clear goals and KPIs, and ensure their success is measurable and documented
• Drive retention & risk management: Proactively monitor account health, anticipate churn risks early, and lead recovery plans for stalled or at-risk accounts
• Actively drive expansion: Identify cross-sell and upsell opportunities through quarterly business reviews. Work closely with the AE on larger or more complex upsell motions
• Lead cross-functional execution: Coordinate internal stakeholders (Sales, Product, Support, Finance, Onboarding/Implementation) and keep them aligned with customer timelines and priorities
• Manage executive relationships at scale: Build and nurture trusted, long-term partnerships with C-level and senior executive stakeholders across your portfolio. Act as a strategic advisor and primary point of contact, ensuring alignment between customer objectives and Brevo’s value proposition
• Represent the voice of the customer: Bring structured customer feedback to Product and internal teams to continuously improve customer experience and outcomes
• Enable customer advocacy: Proactively identify and deliver opportunities for case studies, referrals, event participation, and co-marketing initiatives in close collaboration with the Marketing team
• Shape team ways of working & mentor colleagues: constructively challenge existing processes, and actively contribute to team-wide initiatives (enablement, playbooks, process improvements) as well as cross-functional projects

Requirements

• Minimum 3+ years in Customer Success and/or Digital Marketing
• Proven track record of delivering results against KPIs such as Renewal Rate, Expansion, Product Adoption, and Account Health
• Experience managing complex enterprise accounts (high MRR, multiple stakeholders)
• A genuine Trusted Advisor: you shape customers' marketing strategy before they ask
• Native French, fluent English
• Data-driven, high ownership and able to navigate ambiguous situations with confidence
• Experience with CS tools (Planhat, EverAfter or equivalent) is a plus

Mindset: Proactive, autonomous, coaching-minded, growth-oriented.

Benefits

Why people love working at Brevo

• A place to grow, together : Join an international team in a bright, collaborative office located in a vibrant neighborhood.
• Practical perks for everyday balance: RTT days off, 50% public transport reimbursement, Sustainable Mobility Package (whether you ride a classic bike or go electric, we support your choice to commute greener) and daily Swile meal vouchers (€ 12.50/day) .
• Learning, every step of the way: Access to English classes and 155,000+ courses on Udemy, plus a strong internal culture of knowledge-sharing and support.
• Flexible for life: A remote-friendly setup, budget to support your home workspace, and relocation assistance for international talents.
• Wellbeing that works: Top-notch private healthcare (70% covered), 6-week second-parent leave, extra time off if your child is sick and needs you, and Several services related to prevention, health and personal and professional well-being on Welii platform
• A culture that cares: From inter-office trips to regular team events, there are plenty of ways to connect beyond your day-to-day. You’ll also find active social, green, and LGBTQIA+ communities, plus Work Council benefits via Leeto, all here to support what matters to you, inside and outside of work.