Customer Success Manager - expérience comptable H/F

Role Summary

As part of our development, we are looking for a Digital Accounting Representative / Customer success manager.

Home office position, with travel to be expected in the South-West region (Nouvelle Aquitaine, Occitanie).

Responsibilities

• Reporting to the CSM Team Manager within the Sales Department, you support the activation and adoption of the MEG Premium software among your customer portfolio.
• Focused on customer satisfaction, you mobilize the necessary resources to develop uses and maximize the impact of solutions.
• You will work in a team, within a sector trio made up of a Sales Engineer and a Sales Associate. Your role within this trio will be to secure the use and adoption of licenses thanks to your business expertise, with contacts who are mainly accounting employees.

Working closely with the support and sales teams, you work throughout the entire customer cycle:

• Become the MEG referent for your customers: good practices, new features, removal of obstacles, feedback for improvement.
• Lead Premium training courses and ensure post-training follow-up.
• Support firms and their clients from onboarding (training, tools, supports, communication) to make them autonomous.

Manage the dynamics of your portfolio in order to achieve:

• the 1-year activation objectives for Premium offers,
• restocking objectives for high-potential customers.
• Lead webinars, demos and customer events, in collaboration with CSM marketing teams.
• Identify additional revenue opportunities (license volumes, training needs) and transmit them to the sales teams.
• Monitor customer satisfaction, collect verbatims and testimonials, and contribute to loyalty and brand ambassadorship.
• Be a source of proposals within the CSM team to improve the customer experience and the deployment of MEG

Requirements

• Junior or experienced, you have experience in accounting professions and a strong appetite for digital
• Permanent management position, based in Lille or its region. Advantages: SWILE card €10.50, participation / PEE, gift vouchers, CSE, leisure budget, concierge service, home office, RTT + 3 additional days of free leave (birthday, Pentecost Monday, “personal life” leave)
• The RCA company studies, with equal skills, all applications including those from people with disabilities
• Want to join the team? Trust us and join the RCA adventure! 🚀
• A 100% autonomous software publisher, based on the outskirts of Nantes, RCA is developing two ranges of software: A range of 12 modules intended for accounting firms and a collaborative digital platform in SaaS mode intended for accountants as well as their clients (VSEs).
• For 15 years, the company has continued to evolve. With 3 people in 2007, today we have 250 employees involved in the RCA adventure!