Remote - Training and Development Assistant - Full-time

Role Summary

Please note: Completion of the Prevue Assessment at the end of this application is required to be considered for this position.

Training and Development Assistant – Remote

We are seeking a motivated and detail-oriented Training and Development Assistant to support employee performance and development across our organization. This remote position will focus on evaluating and certifying employees' phone skills across a variety of departments while supporting process improvement and reporting initiatives.

The ideal candidate is an excellent communicator with a strong customer service background, solid technology skills, and the ability to work effectively with teams across the organization.

Responsibilities

• Analyze and certify employees' phone skills across a variety of departments.
• Evaluate phone interactions based on established customer service and communication standards.
• Identify trends and opportunities for improvement.
• Support process improvement initiatives to enhance operational efficiency and effectiveness.
• Develop and maintain reports and dashboards to provide actionable insights to key stakeholders.
• Collaborate with cross-functional teams to ensure initiatives align with organizational goals.
• Support additional training and development projects as needed.

Requirements

• High school diploma or equivalent required.
• Minimum of one year of customer service experience required.
• Experience working with phone scripts preferred.
• Proficiency with Microsoft Office Suite and general computer technology.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaborate effectively with others in a remote environment.
• Ability to manage responsibilities effectively in a fast-paced environment.
• Strong commitment to providing exceptional customer service and supporting employee development.
• Position Details
• Full-Time
• Remote
• Monday–Friday
• $15–$17 per hour