Remote Receptionist

Role Summary

Bilgewater Group is a Chicago-based diversified services company founded in 2003. We operate across two core divisions: food service and care.

Our food service division manages a network of quick-service and counter-service locations across the greater Chicagoland area, serving thousands of customers every day at high-traffic venues, including commercial districts, transit hubs, and retail centers.

We are looking for a Remote Receptionist to serve as a first point of contact for customers, visitors, and internal teams. You will handle incoming calls and messages, provide basic information, route requests to the appropriate team, and support day-to-day administrative tasks.

Responsibilities

• Answer incoming calls, messages, and general inquiries
• Provide basic information and assistance to customers and other contacts
• Direct calls and requests to the appropriate team or location
• Schedule appointments and coordinate basic requests
• Maintain contact information and administrative records
• Follow up on requests when needed
• Provide general administrative support to the team

Requirements

• Previous experience in reception, customer service, administration, hospitality, or a similar role
• Professional and friendly communication style
• Strong organization and attention to detail
• Comfortable handling calls, messages, and multiple requests
• Basic computer and Microsoft Office or Google Workspace skills
• Reliable and comfortable working independently in a remote environment
• Reliable internet connection and workspace
• Legally authorized to work in the United States

NICE TO HAVE

• Previous remote receptionist or virtual receptionist experience
• Experience with scheduling or appointment management
• Experience in food service, hospitality, retail, or care environments
• Bilingual communication skills - English / Spanish

$18–$24 per hour , depending on experience and qualifications.

Additional Information

Application Review → Initial Conversation → Interview → Offer

Bilgewater Group is an equal opportunity employer. We are committed to providing a workplace free from discrimination and value a diverse team with different backgrounds, experiences, and perspectives.

Location: Remote