Praktikum im Customer Success Management (m/w/d)

Role Summary

Your tasks with us

Career advice for nursing heroes - You accompany nursing staff on their professional path and support them in finding exactly the position that really suits them - with empathy, experience and a listening ear.

External recruiting with a focus on quality - You will learn how to approach nursing staff individually, support them and get them excited about our partner facilities - always with the aim of creating long-term, suitable connections that really suit both sides.

Individual support instead of mass processing - you will learn how to build real connections, understand wishes and find the right solution together.

Matching with meaning - you don't think in “numbers”, but see the person behind the profile - and with the support of the team you find the ideal place for every carer.

Onboarding & start-up support — You help our candidates settle into their new job, answer questions and ensure that they feel comfortable from day one.

Feedback is key — you actively collect feedback, learn from it and further develop processes together with us.

Teamwork & exchange — You work closely with our customer success and account management, get to know the recruiting processes and support us in our daily work.

This is what you bring with you

You are someone who thinks and follows along - taking responsibility comes naturally to you if you want to make a difference.

You are empathetic, approach people openly and communicate clearly, warmly and at eye level.

You think in a structured way, enjoy working with people and are not afraid of making decisions.

You recognize what candidates need – and support them in finding the right path for themselves.

You get involved - you don't wait for someone to tell you what to do, you get started and think for yourself.

Numbers don't scare you - you have no problem working on KPIs and knowing your contribution to the common goal.

You're not a fan of empty calendars - you step on the gas, push through with the team and want to grow together. You take feedback as an opportunity, not as criticism.

Basic digital understanding – you don’t have to be a tech nerd, but you should be comfortable with tools and systems.

We expect you to have German language skills at C2 level, proven by your CV or relevant certificates. You will be negotiating with people on the client and candidate side who will make decisions. Clarity in communication is therefore necessary.

This is what we offer you

Perspective of being taken over – If your internship is successful and you are highly motivated, we offer you the opportunity to become part of our team in the long term!

Modern office in Berlin – Work in a well-equipped office with the latest technology and best transport connections so that you can concentrate fully on your tasks.

Attractive remuneration – Not only will you be well paid, but you will also benefit from a steep learning curve and a wide range of opportunities for advancement.

Comprehensive training – with us you will get to know Plegia and how we work from the ground up so that you can get off to the best possible start.

Modern work equipment – laptop, screen and headset – everything you need to work efficiently.

Efficient tools – Work with innovative systems such as Slack, Zoom and our tailor-made CRM system that make your everyday work easier.

Regular coaching – Benefit from the experience of our senior customer success managers and develop yourself personally and professionally.

Team and company events – football, volleyball and many other events not only strengthen team spirit, but also ensure a lot of fun!

Free Food – Enjoy the best coffee, snacks and fresh fruit – all for free!

Personalized snack orders – Get your favorite snacks via our weekly REWE delivery so that you are never left without food.

Pet-friendly office – your dog is always welcome here – a real plus for animal lovers!

With us you can not only learn, but also develop as part of a committed team and expand your career opportunities in the long term!

Pflegia is a digital platform for placing nursing staff across Germany.

Our mission: to bring together care facilities and qualified specialists quickly, fairly and precisely - with digital solutions that really work.

We are a growing company based in Berlin that relies on personal responsibility, transparent communication and working in partnership.