Expansion Customer Success Manager (m/w/d) Frankreich C2 FR/DE

Role Summary

Pflegia is a digital platform for placing nursing staff.

Our mission: to bring together care facilities and qualified specialists quickly, fairly and precisely - with digital solutions that really work.

We are a growing company headquartered in Berlin that relies on personal responsibility, transparent communication and working in partnership. For the next chapter of our success story, we are building a bridge to Western Europe: From our headquarters in Berlin, we are starting our expansion into the French market. To do this, we are looking for empathetic and effective talents in customer success who will help shape the relationship building with French nursing staff from day 1.

Responsibilities

• Initial contact & support for the first French nursing heroes! – You are the central contact person for French-speaking nursing staff, accompany them empathetically from the first contact and guide them successfully through the placement process.
• Process development & candidate support in the target market! – You record the nursing staff’s wishes in French, make their application process uncomplicated and help to re-establish candidate experience standards for the French market.
• Tailor-made job placement for France! – You bring French talent and the first partner companies together by precisely matching qualifications and wishes with the employers’ offers.
• Use feedback loops for market entry! – You actively collect feedback from candidates in the new market, identify cultural or procedural peculiarities and thus help to constantly adapt our offering to France.
• Close collaboration with the Berlin sales team - together with key account management, you will develop tailor-made solutions to exceed the expectations of the first French candidates and partner companies.
• Precise documentation & data maintenance – You enter all candidate data in French into our systems and ensure that the key figures for our expansion are reliable at all times.
• Pioneering work in candidate success – you will create real win-win situations in the new target market from Berlin and actively shape Pflegia’s international orientation.

Requirements

• C2 language level in French and German: Proven by your CV or certificates. You support candidates and contacts in French and work closely with the Berlin team in German - absolute language and negotiation fluency in both languages is essential.
• Pioneering spirit & development mentality: You enjoy helping to shape customer service processes for a new market and reacting flexibly to the dynamics of an early expansion phase.
• Strong communication skills and empathy – you can explain complex topics in the nursing sector in an understandable way in French and German and always approach people in an appreciative manner.
• Organizational skills – you keep track of many parallel inquiries from the new market and work in a highly structured manner.
• Initiative and solution orientation – you proactively tackle hurdles when entering the market and develop pragmatic solutions for challenges faced by candidates.
• Digital affinity – You feel comfortable using CRM systems, Slack and Zoom and enjoy working in a data-based manner.

Benefits

• Top-equipped office in Berlin – A modern office with a central location, first-class connections and an inspiring working environment.
• Attractive compensation – A fair basic salary plus uncapped commission that directly rewards your success.
• Influence & Growth – You are significantly involved in our entry into the French market and are actively shaping this milestone.

Unlimited development opportunities – show what you’re made of! With us there are no limitations - whether you want to develop professionally, take on more responsibility or strive for a management position: your career is what you make of it! We are growing quickly and offer you the opportunity to grow with us.

• Modern work equipment – laptop, screen and headset are available for you to work productively.
• Efficient tools and systems – Use Slack, Zoom and our tailor-made CRM system to make your everyday work efficient.
• Regular team and networking events – from after-work sessions to football or volleyball to team building activities and company runs.
• Free food – Fresh coffee, cool drinks, snacks and fruit are available to you at any time.
• Personalized snack orders – You can have your favorite snacks delivered directly to your office with our weekly REWE order.
• Friyay feeling – every Friday we end the week together with pizza and beer in the office.
• Pet-friendly office – your dog is welcome here.
• 27 vacation days per year – for sufficient relaxation and a good work-life balance.
• Become a pioneer of our next big chapter!
• Bring your drive, build real social impact and actively shape our market entry in France from Berlin.
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