Polish & German Customer Support Specialist (100% remote)

Role Summary

Remote Work from Home (Poland-Based) 🌍

Bilingual Customer Support Specialist (Polish & German)

Are you fluent in Polish and German and looking for a fully remote position with a well-established German company that has a strong and stable customer base?

If you value flexibility, professional growth, and the comfort of working entirely from home – this opportunity is for you.

We are expanding our 100% work-from-home team and are looking for customer-oriented professionals based in Poland who want to build their career in an international environment – without commuting, without relocation, and with full technical support provided.

Responsibilities

• As a Customer Support Specialist, your day-to-day activities will include:
• 🗣️ Provide customer service via inbound calls and electronic communication, ensuring every interaction is helpful, friendly and professional
• 🧠 Identify customer needs, search for information, and offer clear guidance using available systems and resources to ensure customer satisfaction
• 🎯 Resolve customer inquiries and issues with professionalism and a solution-oriented approach.
• 💬 Handle customer inquiries through various channels – phone, email and potentially chat – with accuracy and empathy.
• 📊 Log and document interactions accurately in internal systems (CRM, support tools) to help maintain service quality and follow-up.
• 🌍 Who We’re Looking For

Requirements

We’re seeking someone who

• Is fluent in Polish and German with native-like pronunciation and communication skills – able to speak naturally and professionally in both languages.
• Has basic English skills to communicate with members from the team.
• 📍 Lives in Poland and is looking for a flexible remote position.
• 💡 Has a customer-focused mindset , excellent listening skills, and the ability to communicate solutions clearly and with empathy.
• 🧠 Is comfortable using several systems at once and learning quickly.
• 💬 Is customer-focused, empathetic, and communicative , with a positive attitude and a problem-solving mindset.
• 📈 Has previous experience in customer support or contact center roles.

✨ What You Can Expect

• 🕐 Flexible working hours – Monday to Friday: 08:00 a.m. to 08:00 p.m. CET, Saturday: 08:00 a.m. to 04:00 p.m CET.
• 🤝 Integration into our supportive Expert Community of professionals.
• 💵 Reliable and on-time payments for your work.
• 📚 Comprehensive onboarding and ongoing training to help you succeed and grow your skills.
• 🌍 A remote, international work environment where your contributions are valued.
• 🏡This is fully remote , long-term home-office work with equipment provided and structured onboarding to set you up for success from day one.
• 📈 Opportunities for professional growth and career development .

Additional Information

Simply click "Apply now" and answer a few questions in our application form.

We will then invite you to a video interview or phone interview. If we both feel it’s a good fit, we’ll clarify contractual details, provide training on data protection, and welcome you to our community after the initial onboarding.