On-Call Customer Support Consultant – Tieto Banktech (m/f/d)

Role Summary

Tieto Banktech is the leading supplier of software and solutions for the financial sector in the Nordics. We offer modular, pre-integrated Banking-as-a-Service solutions and market-leading software in core banking, payments, credit, cards, combating financial crime and wealth management. With our size, expertise and specialization, we help financial institutions increase agility, efficiency and accelerate their digital transformation.

We are now looking for an on-call substitute as a Customer Support Consultant for our Defense Center team. As a Customer Support Consultant, you will be responsible for handling and following up matters related to the prevention of financial crime for our end customers. Together with other consultants, your main goal will be to ensure high quality and efficiency in the daily work. You report directly to the department manager, and your main focus will be to deliver first-class customer service.

Work assignments

Handle cases in our own systems as well as in the customers' systems.

Contribute to continuous improvement and development of the case management processes.

Have customer contact through various channels, such as telephone and SMS.

Develop and maintain the department's routines.

Collaboration in interdisciplinary teams.

Testing new solutions.

Stay alert to recruitment scams

• Tieto only communicates via @tieto.com email addresses.
• We never ask candidates to pay fees or share financial details during recruitment.
• If you receive a suspicious message claiming to be from Tieto, don't respond — verify it via our official careers site.
• For more information visit Important Advisory Regarding Recruitment Fraud | Tieto Blog

Requirements

• You are fluent in Norwegian and English, both orally and in writing.
• You have your personal finances in order (a credit check will be carried out).
• You are positive, proactive and motivated to take on new challenges.
• You have a high work ethic and take initiative.
• You are concerned with delivering high-quality work.
• You have good communication and collaboration skills.
• You work well both independently and as part of a team.

Benefits

• An exciting and dynamic work environment.
• A team of talented colleagues who support each other.
• Good opportunities for professional and personal development.
• Training through our internal academy.

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion | Sustainability | Information

About the Company

What is Tech Consulting?

Tech Consulting is a digital design and software development unit where we help our customers grow by combining business design, technological know-how and modern software development.

We believe in cooperation, openness and that the best solutions arise when different people and ideas meet.

Our customers are more than 130 organizations from different industries - such as public administration, finance, pensions, energy, logistics and manufacturing industry. We develop everyday digital services that you probably use yourself - and that have a real impact on people's everyday lives and society.

Azure DevOps and you have built CI/CD pipelines.

Why join our growing team?

At Tieto Tech Consulting, you work at the interface of technology, innovation and social influence. You will be supported by Finland's largest network of IT experts and a culture that encourages cooperation, curiosity and continuous learning. Our growth does not stop.

We believe you will succeed in the task if you have work experience:

Microsoft Full Stack for software development (e.g. C#, .NET, React, JavaScript/TypeScript, Blazor)

About software development in the Azure cloud environment

Integration technologies and Web Services, such as REST

From MS SQL databases

From Azure Data Factory or Azure Databricks

Agile working methods

About container technologies (e.g. Docker, Kubernetes)