Omnichannel Outbound Lead

Role Summary

About Trafilea

Trafilea is a Consumer Tech Platform for Transformative Brand Growth. We’re building the AI Growth Engine that powers the next generation of consumer brands.

With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands.

We own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint.

Why Trafilea

We’re a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast.

🚀 We build and scale our own brands.

🦾 We invest in AI and automation like few others in eCom.

📈 We test fast, grow fast, and help you do the same.

🤝 Be part of a dynamic, diverse, and talented global team.

Responsibilities

• Don’t just run logistics. Build a smarter way to operate it.
• At Trafilea , our outbound operation connects global 3PLs with Amazon FBA, TikTok FBT, D2C, B2B, and other sales channels across multiple markets.
• We’re looking for an Outbound Omnichannel Lead who can execute that operation with precision — and then make it better.
• You’ll combine hands-on supply chain execution with data, reporting, automation, and AI to improve visibility, eliminate manual work, solve discrepancies at the source, and help us scale a more efficient global operation.
• Drive 3PL performance by monitoring SLA, OTP, backlog, and operational issues across international warehouses.
• Manage Amazon FBA & TikTok FBT operations , including replenishments, shipments, removals, and inventory discrepancies.
• Execute Transfer Orders and B2B orders across the US, Canada, UK, Australia, and international 3PLs.
• Protect inventory availability , supporting 99%+ in-stock coverage and effective aged inventory management.
• Own outbound reporting , turning daily KPIs and operational data into clear, actionable insights.
• Automate manual workflows using reporting tools, AI, and automation to increase efficiency and reduce costs.
• Coordinate high-impact events such as Prime Day and BFCM with 3PLs, Marketing, and Marketplace teams.
• Continuously improve operations by identifying process gaps, implementing solutions, and keeping SOPs up to date.

Requirements

• 2–4 years of experience in e-commerce, logistics, supply chain, or 3PL operations.
• Experience working with Amazon Seller Central and ERP systems .
• Strong Excel / Google Workspace capabilities, including databases, pivot tables, and formulas.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Experience following, documenting, and improving operational processes and KPI routines.
• Fluency in English , written and spoken, with the ability to collaborate across multicultural teams.
• A strong bias toward execution, ownership, and follow-through.