Medical Receptionist

Role Summary

We're hiring a Medical Receptionist to be the first point of contact for our patients. This is a permanent part-time role with fixed, predictable hours — 12:00pm to 4:00pm, Monday to Friday. No weekends, no evenings, no rotating roster. You'll be the person who makes a patient's first interaction with us calm, professional and confidential.

Responsibilities

• Answer inbound calls and respond to patient enquiries by phone and email
• Manage the telehealth appointment book — bookings, rescheduling, cancellations, waitlist
• Prepare and manage patient records in our practice management system
• Process payments, receipting, Medicare and health fund claiming
• Liaise with pathology providers and follow up outstanding results workflows
• Support our doctors with day-to-day administrative tasks
• Maintain patient confidentiality and privacy to the highest standard
• Keep the clinic space and reception area presentable for in-person appointments
• About you
• Excellent phone manner and written communication
• Genuine discretion — you'll handle sensitive health information every day
• Comfortable and non-judgemental discussing sexual health topics with patients
• Strong computer skills and the ability to pick up new software quickly
• Accurate, organised, and able to prioritise without being told twice
• Right to work in Australia
• Current National Police Check (or willingness to obtain)
• Previous medical reception or healthcare administration experience (desirable)
• Experience with practice management software and Medicare/DVA claiming (desirable)
• Familiarity with medical terminology (desirable)

Benefits

• $29.11 per hour plus 12% superannuation (approx. $582.20 per week / $30,275 per year pro-rata, plus super)
• Classified as Support Services Employee Level 3 under the Health Professionals and Support Services Award 2020 (MA000027)
• Fixed, reliable hours — 20 hours per week, Monday to Friday
• All standard NES entitlements pro-rata: paid annual leave (plus 17.5% leave loading), personal/carer's leave, public holidays
• Full training and a supportive, small team
• A short walk from Parliament Station, trams at the doorstep

About the Company

Clinic365 is a telehealth-first sexual health clinic based in East Melbourne, working with patients across Australia. Our Specialist GPs deliver discreet, judgement-free sexual health care by telehealth, supported by an in-person clinic for procedural services. We're a small, high-standards team building a modern practice — the work is meaningful and the systems are good.