Junior Support Analyst

Role Summary

This is a remote position.

Do you enjoy technology, innovation and have agility in your DNA?

Then maybe you've just found your next challenge!

At Spassu, we have an incredible project underway — and it is ready to welcome professionals with that extra something.

If you are a Junior Support Analyst, have a restless profile, enjoy learning and want to grow together with a company that values new ideas, come with us!

Here, you will find space to expand your knowledge, apply your talent and be part of something truly meaningful, sign up and come and transform with Spassu!

MAIN ACTIVITIES: Responsible for first-level technical support for digital systems and services, recording and monitoring service requests according to the defined SLA.

• Provide first-level technical support for implemented digital systems and services;
• Register, classify and monitor incidents and service requests according to the defined SLA;
• Support functional testing and validation of corrections;
• Assist in updating technical documentation and knowledge base;
• Support internal users in using the developed systems;

Escalate incidents to higher levels when necessary.

Requirements

• Technical or higher education in progress in the Information Technology or related area.
• Desirable experience: 2 years working in related activities.
• Basic knowledge of web systems, databases and networks; ITIL or incident management processes; Call recording tools (Service Desk).

Benefits

• Health Plan
• Dental Plan
• Life Insurance
• Food or Meal Voucher
• Vale Transport
• WellHub Gympass