Junior Customer Service Specialist with Polish and English

Role Summary

Your daily tasks will include, among others: :

➡ Responding to telephone and e-mail inquiries from B2B customers,

➡ Help in identifying and solving current customer problems related to, among others: with technical aspects of system operation (e.g. logging in), invoices (e.g. data inconsistency), complaints and cancellations,

• ➡ Customer onboarding to the service,
• ➡ Handling the data synchronization process as well as verifying and introducing changes related to data updates by our clients,
• ➡ Building and maintaining relationships with customers,

➡ Daily cooperation with other teams.

We are looking for you if

• ✅ You speak Polish fluently (at least C1 level in speech and writing),
• ✅ You speak English fluently (min. B1),
• ✅ You have experience (min. 1 year) in telephone customer service (online customer support, helpdesk, call center),
• ✅ You are empathetic, have analytical and active listening skills - we want to diagnose the client's problem as best as possible,
• ✅ You are characterized by resilience and the ability to remain calm and professional in contacts with clients,
• ✅ Operating a computer and MS Office programs is not a challenge for you,
• ✅ Attention to detail is your natural way of working - the quality of information in the CMR system is very important to us,

✅ In your everyday work, you focus on #Teamwork.

Welcome

Experience in working in a similar position and/or in the TSL industry,

Knowledge of Lithuanian, Ukrainian, Russian and Latvian languages allowing for free communication.

Development & corporate networking through

access to the Speexx language platform

4 hours a month to develop and improve your competences within the position

International coffee breaks – virtual meetings that give you the opportunity to meet people from other locations!

What is important to us?

Substantive competences are very important, but even more important for us in the recruitment process are the values that guide us in the organization.

#ToIT

We are creators, initiators and innovators. We see new opportunities and immediately create solutions that take advantage of them. We look to the future and always question the status quo. As initiators and innovators, we bring our ideas to life. Concentration and an agile mind are our keys to success.

#Take responsibility

We make goal-oriented decisions and take responsibility for them. We use facts, figures and dates to make them transparent. We design solutions – actively and independently. Our goal is always to ensure the long-term success of the company.

#Keepgrowing

We are becoming better and better - and this is because we devote time to learning and development.

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Responsibilities

Financial comfort in which you will receive

• a transparent bonus plan and bonus from the first day of employment
• lunch pass
• 13th salary
• accessories for internships, weddings and the birth of a child
• a bonus for acquiring a new employee thanks to your recommendation

Benefits

📄 Employment based on a replacement employment contract (approx. 1 year) 📄

At TIMOCOM we will also take care of your:

Work-life balance, within which we provide

• work in a modern office located in the center of Wrocław in the Centrum Południe building
• possibility of remote work - 124 days a year
• flexible working hours (start 07:30 – 09:30)
• life insurance
• Enel-med family/partner health care package (the highest available and fully paid by the employer)
• parking spaces for motorists
• bicycle parking for those who prefer physical activity in the morning
• possibility of coming to work with a child - we know that surprises happen, that's why we offer a separate office adapted for the youngest
• your own desk with the necessary equipment - your workstation is always at your disposal; We only practice hot-desking occasionally 😉

About the Company

We are TIMOCOM - an IT company from the FreightTech sector. As experts in information technology and data analysis, we help our clients achieve their logistics goals by offering smart, secure and simple solutions. Our Marketplace brings together over 55,000 verified companies submitting up to 1,000,000 international offers of cargo and available vehicles every day.

Description of the job offer

#ChallengesNeedHeroes!

Working in Customer Service, you will provide daily support to our clients from all over Europe. Your task will be to provide professional service via telephone and e-mail, qualitatively and timely resolution of reported challenges, and building a positive customer experience at every stage of using TIMOCOM Marketplace.

That's why we are looking for a person who values contact with people and good relationships - both with clients and the team.