Junior Business Application Support Specialist

Role Summary

Currently, we are looking for a Junior Business Application Support Specialist to join our team.

In this role, you will provide essential support for business applications and ensure user satisfaction through effective communication. Your expertise will contribute to the overall efficiency of our operations and client interactions. If you're ready to make an impact, we encourage you to apply.

This position offers remote setup with the flexibility to work from any location in Kazakhstan, whether it's your home or well-equipped offices in Astana, Almaty or Karaganda.

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Responsibilities - Provide timely request fulfillment according to established workflows

• Answer user inquiries via phone or email
• Collaborate with other teams, including Level 2 and Level 3 Support, to document bugs or requirements for specific applications
• Develop comprehensive knowledge of required applications and participate in demonstrations and retrospectives with Development Teams
• Deliver support during standard shifts of 9/10 am to 6/7 pm local time for Georgia and Kazakhstan, with one evening shift per week from 1 pm to 10 pm Tbilisi time for Georgia

Requirements - Experience in ServiceNow administration and configuration

• Understanding of ITIL and IT Service Management (ITSM) principles and practices
• Proven ability to work independently and as part of a team
• Strong communication skills, both written and oral
• Good interpersonal skills for effective client interactions
• Organizational skills for multitasking and time management
• Quick reaction and ability to adapt to changes of a different kind
• Experience in service support operations
• English proficiency at B2 level or higher

We offer - We connect like-minded people: : - Delivering innovative solutions to industry leaders, making a global impact

• Corporate and social events
• Enjoyable working environment
• We invest in your growth: : - Leadership development, career advising, soft skills and well-being programs
• Unlimited access to LinkedIn Learning and Get Abstract
• Free English classes with certified teachers
• Discounts in local language schools, including online courses for the Kazakh language
• We cover it all: : - Participation in the Employee Stock Purchase Plan
• Medical & family care package
• Six trust days per year (sick leave without a medical certificate)
• Coverage of psychology sessions of your choice
• Benefits package (sports activities, a variety of stores and services)

EPAM is a team of technologists and innovators united by a passion for technology. In Kazakhstan, we operate across all cities with offices in Astana, Almaty, and Karaganda and work with the world's leading companies from different industries. In 2023, EPAM received the Export Excellence Award at the esteemed Digital Bridge Awards, showcasing our commitment to excellence and innovation.