Customer Support Representative

Customer Support Representative at higgsfieldai in Almaty, Kazakhstan.

Role Summary

THE DEAL

• Competitive salary in USD, reviewed as you grow;
• On-site role in our Almaty office;
• Access to Higgsfield products and the AI tools we use internally;
• Breakfast, lunch and good coffee on us;
• Full-time position with high ownership and growth potential.

Responsibilities

WHAT YOU WILL WORK ON

• Responding to user questions quickly, clearly, and accurately.
• Solving product-related issues and guiding users through steps with clarity and empathy.
• Identifying bugs, unusual cases, or refund requests and escalating them via workflows.
• Following internal policies and using automation tools to keep response times fast.
• Maintaining a professional, friendly, and helpful tone in every interaction.

Requirements

WHO WE ARE LOOKING FOR

Everyone at Higgsfield is an A-player. We’re looking for teammates who bring:

• High IQ, energy, and agency.
• Extreme autonomy and ownership.
• The ability to move fast, experiment constantly, and learn even faster.
• Resilience under pressure and readiness for an always-on environment.
• A balance of empathy, judgment, and community intuition.
• The drive to raise the standard for the entire team, not just yourself.
• Excellent written English (C1).
• Experience in customer support, moderation, or live chat (1+ year must-have).
• Strong communication skills and ability to stay calm under pressure.
• Fast learner: you can quickly understand new tools, products, and workflows.
• Attention to detail and reliability in handling multiple conversations at once.
• A-player mindset: ownership, consistency, and a desire to make users happy.

NICE TO HAVES

• Experience in tech, SaaS, or AI-related products.
• Familiarity with Zendesk, Intercom, or other support systems.
• Basic understanding of refund flows, billing, or payment platforms (Stripe, Paddle, etc).
• Previous work in a startup or high-speed environment.

About the Company

WHY WORK AT HIGGSFIELD AI?

We're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like.