(IT) Job Onsite Technology Support Specialist

Role Summary

Hitachi Energy serves customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals, and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society.

How you'll make an impact

1. You will provide first and second-level technical support for hardware (desktops, laptops, printers, mobile devices), software (operating systems, productivity suites, specialized applications), and network connectivity issues.

2.You will diagnose and resolve technical problems efficiently, either remotely or in-person, escalating complex issues to appropriate teams when necessary.

1. You will install, configure, and maintain computer systems, peripherals, and software for new and existing employees.
2. You will perform routine preventative maintenance on IT equipment to ensure optimal performance and longevity.
3. You will assist with user account management, including password resets, account creation, and permission adjustments.
4. You will support audio/visual equipment in meeting rooms and conference facilities.
5. You will document technical issues, resolutions, and procedures accurately in the IT service management system.
6. You will conduct user training sessions on basic IT tools and best practices.
7. You will collaborate with IT infrastructure and security teams to implement and maintain IT policies and standards.
8. You will participate in IT projects as assigned, including hardware rollouts, software upgrades, and office moves.
9. You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
10. Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Requirements

1. Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
2. 3+ years of experience in an IT support role, preferably in an onsite corporate environment.
3. Strong knowledge of Windows and macOS operating systems.
4. Proficiency in troubleshooting common hardware issues for desktops, laptops, and peripherals.
5. Experience with Microsoft Office 365 suite (Outlook, Word, Excel, PowerPoint, Teams).
6. Familiarity with network fundamentals (TCP/IP, Wi-Fi, VPN).
7. Excellent problem-solving and analytical skills.
8. Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
9. Customer-focused attitude with a commitment to providing high-quality support.
10. Ability to work independently and as part of a team.
11. Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.

More about us

• Hitachi Energy Korea have been awarded the following honor [Best Practice in Remote Work Implementation (2021.02), Great Place To Work (2023.06), Best Work places for Senior Employees/Women (2024.11) Etc.]
• We also offering a several range of benefit programs, such as below

1. Congratulatory & Condolence Support
2. Meal Allowance Program
3. Group-Term Life Insurance
4. Appreciation and Recognition Program
5. Medical Check-up (including one additional family member)
6. Flexible Working hour
7. Remote Work
8. Self Development Program

• Are you interested in our company? Welcome to Apply! If you have any questions regarding our opening position, please don't hesitate to contact Talent Acquisition Team via email (kr-hitachienergy.recruit@hitachienergy.com).
• Apply now
• Current employees apply here

About the Company

More About Us

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual - fueling engagement, performance, and growth. By prioritizing well-being, we build a workplace where personal and organizational success grow together.

Our benefit offering is tailored based on your country of employment and generally includes:

You will receive more specific information during the recruitment process.

Applicable only for Poland location align with local law regulations - We are committed to full transparency and compliance with all legal requirements, ensuring that every candidate knows exactly what to expect at each stage of the recruitment process. Once the process is successfully completed, we will share detailed information about financial conditions and benefits with the selected candidate. Before signing the employment contract, you will receive all remaining details of the offer, giving you the time and space to review everything carefully

Apply now

Current employees apply here

Competitive salary and incentives

Well-being and care

Paid and unpaid leave

Flexible work options

Benefits that support your financial security