Senior Technical Support Engineer

Role Summary

Are you excited by the prospect of working with prestigious global brands?

Do you enjoy working with customers to solve complex technical problems?

Join our Elite Support team!

Our team boasts some of the most talented and experienced cyber security and data center experts in the field. We're always looking for new people to inspire us and make us better. We utilize tools, process, and knowledge to diagnose and resolve product, platform, and customer issues.

Collaborate with the best-known global brands

We are looking for a highly motivated, proactive, and knowledgeable engineer to join our customer support team. It's an opportunity to work with an innovative technology that sets the ground for organizations protect their key applications and assets from advanced cyber threats.

As a Technical Support Senior, you will be responsible for:

Leading investigations on Akamai's Guardicore Micro segmentation and Zero Trust product for customers.

Learning and gaining in depth experience in Micro-segmentation and zero trust network security.

Advising and maintain good relationships with large enterprise customers, acting as their primary point of contact for technical inquiries and issues.

Owning the problem resolution and collaborating with internal teams.

Analyzing technical issues and proposing solutions to prevent issues.

Working closely with Engineering teams on customer issues.

Do what you love

Responsibilities

To be successful in this role you will

• Have extensive experience of providing technical solutions and support for enterprise customers.
• Have prior experience serving as an Escalation Engineer working with Support engineers, R&D and QA teams.
• Have knowledge of the following technologies: Linux and Windows Operating Systems (Mandatory), Networking, Virtualization, Cloud Technologies, K8S, Databases (Elasticsearch, MongoDB, PostGreSQL)
• Have high availability and ability to cultivate a mindset focused on responsiveness.
• Have excellent communication skills, with the ability to convey complex technical information to both technical and non-technical stakeholders.
• Possess excellent interpersonal skills with a customer-focused attitude and the ability to build and maintain professional relationships.
• Possess native Korean competency with business level English, both spoken and written

Build your career at Akamai

Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.

With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.

Learn more

Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.

About the Company

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work