Job Overview
Job description
- Salary:
- ZAR 29,000 per month
- Location:
- Full-time position.
- Work arrangement:
- Remote
Role Summary
Salary: R29 000 per month
Remote Recruitment is hiring an IT Helpdesk Agent to support a UK employer's staff from South Africa. You will be the first person people reach when something stops working, and the reason they get back to work quickly.
Good first-line support is half diagnosis and half reassurance. This role suits someone who can do both without making anyone feel foolish for asking.
Responsibilities
- Respond to first-line support requests by phone, email and chat.
- Diagnose and resolve common hardware, software and account issues.
- Log and track tickets through to resolution.
- Escalate complex problems with clear, complete notes.
- Guide users through fixes in plain language.
- Maintain documentation so recurring issues get faster to solve.
Requirements
- Experience in IT support or a helpdesk role.
- Familiarity with Windows, Microsoft 365 and common ticketing tools.
- Clear spoken and written English.
- Patience and genuine problem-solving instincts.
- A reliable laptop and stable connection.
- Reliable laptop or desktop computer.
- Stable, high-speed fibre connection.
- Backup power for load shedding.
- Quiet, professional home office.
Benefits
- Fully remote role with a UK-based employer.
- Salary paid in ZAR.
- UK business hours, so your evenings stay your own.
- Long-term, stable position with structured onboarding.
- A supportive team that values reliable work.
- Fully remote, based in South Africa.
- 09:00–17:00 UK time (11:00–19:00 SAST).
About the Company
At Remote Recruitment , we specialise in helping skilled South African professionals connect with leading UK businesses. Our streamlined recruitment process matches exceptional talent with organisations that value expertise, initiative and long-term career growth.
Join a team that appreciates your talent – Remote Recruitment , where your success is our mission.
- Role:
- IT Helpdesk Agent
- Job Type:
- Full Time
Company profile
Remote Recruitment
remoterecruitment.co.zaRemote Recruitment is a South African remote job platform that connects South African independent contractors with verified employers in the United Kingdom, with pay sent in Rands to local bank accounts. It is free for job seekers and lists remote roles in admin, customer service, tech, marketing and finance, supported by application help, CV guidance and AI-assisted CV screening. The platform has served South African contractors for over 3 years, has a community of over 200,000 users, and only connects South African citizens with jobs. It was created by its founder, Emily.
