Global & National Account Manager (m/f/d) – 1030 Vienna – full time

Role Summary

We are looking for a Global & National Account Manager with headquarters in 1030 Vienna

As a Global & National Account Manager, you report to the Chief Commercial Officer (CCO) and are responsible for the commercial strategies of the Global & National accounts in accordance with the overall corporate goals and objectives. You will develop commercial account plans in order to achieve long-term business goals and establish and expand sustainable customer relationships. The overarching goal is to acquire new customers throughout Austria and to further develop existing customers (global & national accounts).

Responsible for the proactive, competent and comprehensive support of all global & national accounts at Securitas Austria (acting as a higher-level contact) with a focus on increasing customer satisfaction and maximizing business development opportunities

• Ongoing review of service level agreements (SLA) in comparison to the services provided, by monitoring key performance indicators (KPIs)
• Creation of a detailed and long-term account plan and an engagement plan for all customers (global & national accounts)
• Creation and presentation of consistent, data-based statistics and reports that demonstrate the added value of the service provided by Securitas

Close collaboration and coordination with relevant internal stakeholders such as Operations (Regional Managers, Key Account Managers, Property Managers), Commercial, Solutions etc.

Monitoring the external market and competitors' activities

Generate new business as well as cross-sell and conversions

Maintain accurate and current records of all commercial and customer related activities in the CEP (Client Excellence Platform).

Requirements

• Completed commercial vocational training (Matura, degree)
• At least 5 years of professional experience in a comparable position
• Previous experience in the service industry and/or security industry
• Strong technical understanding (especially technical security solutions)
• Proven experience and success in the areas of customer development, new customer acquisition and contract conclusion
• Proficient in using MS Office, experience working with database systems/CRM systems
• Excellent knowledge of spoken and written German
• Very good written and spoken English skills (level B or C), additional language skills are an advantage
• Competent appearance coupled with strong communication and presentation skills
• Reliability, confidentiality and secrecy
• Negotiation skills and strength of argumentation
• Strong willingness to perform and travel within Austria, hands-on mentality
• high level of customer orientation and social competence

Benefits

• Varied, interesting and responsible area of responsibility
• Comprehensive and structured training
• Company cars for unrestricted private use and free parking at the office location
• Central location of the office space / good public connections
• Possibility of home office days and remote work
• Employee discounts at various providers
• Training and further education opportunities
• Flat hierarchy, open door mentality, collegial environment
• Job security in a crisis-proof group company
• For this interesting and responsible position, we offer a minimum salary of EUR 4,300 gross per month (based on full-time employment, including overtime allowance), plus a performance-related annual bonus. The actual salary package depends on your qualifications and professional experience.
• Have we piqued your interest?
• Then we look forward to receiving your online application including a current CV.
• In the spirit of equal opportunities and diversity, we welcome all applications - regardless of gender, sexual orientation, ethnic and social origin, age, disability, religion or ideology.

About the Company

Every day, around the world, our everyday heroes make people feel safer. At Securitas, we consider it our obligation to offer our employees opportunities for training, development and training, as well as the secure feeling of stability and trust that a well-known global company provides.