Account Manager (German)

Role Summary

You actively manage our existing customer accounts and are their primary contact throughout the entire customer lifecycle. Your focus is on continuously increasing the added value of our telephone AI assistant, expanding use cases and identifying additional potential.

You regularly conduct review, discovery and upsell conversations with existing customers, analyze their usage and show how our AI can automate further processes and deliver measurable impact.

You are responsible for expansion revenue within your customer portfolio - from upgrades to add-ons to contract extensions - and work with clear monthly and quarterly target quotas.

In addition to commercial topics, you have a strong customer success component: You ensure that customers are successfully onboarded, use the product optimally and remain satisfied in the long term. You bring feedback from the market back to the team in a structured manner.

You work closely with Customer Success, Product and Marketing, ensuring clean handovers, reliable forecasts and a well-maintained pipeline in the CRM.

THIS AWAITS YOU

• Account ownership: Responsibility for your own existing customer portfolio with a clear focus on upsell & retention.
• Expansion Sales: Identification and implementation of growth potential within existing accounts.
• Customer Success Proximity: Regular touchpoints, QBRs and proactive support to maximize customer success.
• Pipeline & Forecast: Structured account planning, clean CRM maintenance and reliable sales forecasts.
• Teamwork: Close collaboration with Customer Success, Product and Marketing.
• Impact: Active participation in shaping our account & expansion motion in a rapidly scaling AI startup.

Requirements

THIS IS WHAT YOU BRING WITH YOU

• At least 1 year of experience in B2B SaaS sales, account management or customer success (startup/scale-up an advantage)
• Experience in upselling, renewals or expanding revenue along existing customers
• High level of product and technology understanding, you are very AI-savvy
• Structured way of working, ownership mindset and customer focus
• German at native level, confident in calls, reviews & demos

Benefits

THIS IS WHAT WE OFFER YOU

• 65,000 – 95,000 € OTE (fixed salary + uncapped commission, depending on experience)
• On-site in Vienna
• Top equipment of your choice & extremely short decision-making processes
• Close collaboration with Product, Marketing & Customer Success
• A strong, scalable AI product with real customer value

About the Company

ABOUT FONIO

We grew from $1M to $10M ARR in less than 12 months and already have over 10,000 customers.

Fonio is the European leader in AI voice agents for SMBs. We are now expanding worldwide and into new product areas.

We act quickly, believe in a high degree of ownership, practice direct feedback and avoid company politics and unnecessary meetings.

Become part of one of the craziest growth stories in Europe.

Additional Information

1. 15 min Recruiter Intro Call
2. 45 min substantive interview including a short case study
3. 20 min conversation about culture, expectations & details

Salary: €65K – €95K