German-speaking travel advisor in Greece - Remote

Role Summary

Our client, a global leader in customer experience solutions, cooperates with one of the world's largest online travel platforms. We are looking for a German-speaking travel advisor in Greece – either on site or in the home office. You support travelers and accommodation partners worldwide by ensuring a smooth booking experience and excellent service.

The following is considered a plus

Experience in customer service, travel or hospitality

Responsibilities

• Processing incoming customer and partner inquiries via telephone, email and chat in German and English
• Assist with reservations, cancellations, changes and general travel matters
• Guidance on platform tools, policies and procedures
• Log all interactions in the CRM system to ensure accuracy and tracking
• Identify problems, resolve them quickly and escalate if necessary
• Maintain professionalism and empathy, especially in stressful situations
• Continuously ensure service quality and customer satisfaction

Requirements

• Fluent knowledge of German and English (written and oral)
• Very good computer and multitasking skills
• Excellent problem-solving and communication skills

Benefits

• Above average salary
• Monthly bonus
• "Meal Vouchers" - Card issued by the employer to pay for groceries/meals
• Permanent contract
• Private life and health insurance
• 25 vacation days
• Assistance with moving abroad for candidates including all travel costs and initial accommodation