German Customer Care - Work On-site or Remote in Greece

Role Summary

Are you fluent in German and passionate about helping customers? Do you want to live in Greece while working in a dynamic international environment, supporting users of a major streaming platform?

We are looking for German-speaking Customer Care Representatives to assist customers with inquiries about subscriptions, billing, technical issues, and content availability. You will handle interactions via calls, chat, and email , providing a seamless and professional customer experience.

This role is ideal for candidates who want international experience and the chance to enjoy the Mediterranean lifestyle . Whether you prefer the vibrant energy of Athens or the flexibility to work remotely from anywhere in Greece, this opportunity combines career growth with lifestyle benefits.

Responsibilities

• Support customers with subscription, billing, and technical inquiries
• Handle interactions via phone, chat, and email
• Troubleshoot app or device issues and assist with account access
• Provide information on content availability, languages, and promotions
• Maintain high-quality service and follow internal guidelines
• Participate in an 8-day training program and 12-day nesting period before full production
• Work flexible schedules, including evenings, weekends, and seasonal peaks

Requirements

• Fluent German (spoken and written, near-native level preferred)
• Good English skills (B2)
• Excellent written communication skills for chat and email
• Strong multitasking skills and comfortable using Windows and online tools
• Ability to work independently and as part of a team
• Flexible and willing to work late shifts or weekends
• Previous customer service experience is a plus but not required
• Passion for streaming platforms or digital services is an advantage

Benefits

• Flexible work options: on-site in Athens or remote anywhere in Greece
• Full relocation support for Athens-based employees: flight, temporary accommodation, and housing assistance
• Competitive monthly salary plus two extra annual payments
• Paid training and onboarding program
• Health insurance and additional perks
• International work environment with colleagues across Europe
• Free online Greek language courses
• Modern offices in Athens with comfortable break areas
• Career development opportunities and internal mobility
• Social events and team initiatives
• Life in Greece
• Greece offers sunshine most of the year, amazing food, rich culture, and easy access to islands for weekend trips. Whether you choose Athens, a coastal town, or an island, you’ll enjoy an affordable Mediterranean lifestyle and a welcoming international community.
• Ready to start your German-speaking customer care career in Greece?
• Apply today and join our international streaming support team!