Customer Service Representative (m,f) Banking or software products : German or Dutch (Callcenteragent/in)

Customer Service Representative (m,f) Banking or software products : German or Dutch (Callcenteragent/in) at Personalbüro U. Herrmann in Greece.

Role Summary

Software: 17.08. or 14.09. German and Dutch

Banking: 31.08. 26 or 21.09.26 German

Homeoffice

Umfang: Nach Vereinbarung

Responsibilities

• Management of incoming calls, chats and emails,
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets and case handling quotas
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Requirements

• Native/Fluent in German or Dutch & Fluent in English (at least B2 level), both orally and written
• Holder of a high school diploma or equivalent
• Previous work experience in customer services experience
• Ability to identify, apply and explain your product and/or service expertise with clarity
• Tech savvy and full proficiency with MS Office products
• Resident of Greece or ability to relocate under short notice.

Benefits

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Hybrid option after probation period
• 25 days’ annual leave per year
• Relocation support
• Guidance and tools to reach your full potential.