Customer Service Representative (Czech/Slovakian)

Role Summary

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Czech/Slovakian -speaking Customer Representative to join their teams in Greece .

• Position: Customer Service Representative
• Location: Remote, Greece
• Work model: remote
• Employment type: Full-time

Remuneration: Base salary + bonuses.

Responsibilities

Handle all incoming contacts from the clients

• Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
• Act as a key focal point for our leading accommodation partners by answering basic questions & queries about rooms modifications, rates and/or availability, extranet tooling usage, etc.
• Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
• Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners.

Requirements

• Native/Fluent in Czech/Slovakian & Fluent in English (at least B2 level), both oral and written
• Ability to identify, apply and explain your product and/or service expertise with clarity
• Ability to cover morning, weekend and afternoon shifts on rotation with colleagues
• Tech savvy and full proficiency with MS Office products

Resident of Greece or ability to relocate under short notice.

Benefits

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Meal allowance
• Guidance and tools to reach your full potential

And many others!