Front Desk Coordinator

Role Summary

We are looking for a Front Desk Coordinator to support customers, visitors, and internal teams with day-to-day questions and requests. Working remotely, you will help coordinate incoming calls and inquiries, manage information, and make sure requests are directed to the right team.

Responsibilities

• Respond to incoming calls, messages, and general inquiries
• Provide basic information and assistance to customers and visitors
• Direct requests to the appropriate team or location
• Schedule appointments and coordinate requests when needed
• Maintain accurate records and contact information
• Follow up on outstanding requests
• Provide friendly and professional customer service

Requirements

• Previous front desk, customer service, administrative, or hospitality experience
• Strong communication and organization skills
• Friendly and professional approach
• Comfortable handling calls, messages, and multiple requests
• Good computer skills and ability to learn new systems
• Comfortable working independently in a remote environment
• Legally authorized to work in the United States
• Reliable internet connection and suitable workspace

NICE TO HAVE

• Reception or front desk experience
• Experience with scheduling or appointment systems
• Food service, hospitality, retail, or care industry experience
• Bilingual English/Spanish skills

Additional benefits and employment details will be discussed during the hiring process.

Additional Information

Application review → Initial conversation → Interview → Offer

Bilgewater Group is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by applicable law.

Location: Remote