Field Service Engineer

Role Summary

Join Hitachi Energy Service, a global leader in delivering innovative, reliable, and sustainable asset management solutions across the entire product lifecycle. As a new entry Field Service Engineer, you will be instrumental in supporting our customers and partners from the initial installation and commissioning phases, through ongoing upgrades, repairs, and eventual decommissioning. Our services are purpose-built to support diverse operational and maintenance strategies-whether as stand-alone offerings or integrated through partnership agreements-driving sustainability and contributing to the net-zero future.

Responsibilities

How you'll make an impact

As a Field Service Engineer, you will perform service, maintenance, and troubleshooting work of low to medium complexity in accordance with company standards, quality requirements, and safety protocols. You will focus on delivering exceptional customer service, working closely with clients and internal teams to identify and act on new service opportunities for Hitachi Energy.

• Service Delivery: Independently execute service tasks within various categories, including installation, commissioning, maintenance, repairs, engineering, consulting, advanced services, extensions, upgrades, retrofits, and end-of-life activities.
• Customer Approach: Ensure customer satisfaction by delivering services according to orders and expectations, maintaining strong relationships, and identifying potential sales opportunities for internal follow-up.
• Materials and Supply: Coordinate, prepare, and verify that all required materials, parts, tools, and equipment are available and meet the necessary quality standards for all service activities.
• Documentation and Reports: Prepare and manage all documents and reports required for service delivery, ensuring proper completion and sign-off.
• Troubleshooting: Diagnose and resolve basic equipment failures, providing recommendations to prevent future issues.
• Operational Excellence: Suggest improvements to management aimed at enhancing operations and customer service delivery.
• Health, Safety, and Integrity: Consistently apply safety rules and best practices, assess risks, and implement measures to protect people and equipment while fulfilling environmental responsibilities.

Requirements

• Bachelor's degree in Electrical Engineering
• 0-2 years of hands-on experience with high-voltage substation installation, commissioning, or substation services
• Proven leadership and team management skills
• Solid understanding of safety protocols, operational methods, and quality assurance in field service environments
• Excellent communication, problem-solving, and client relationship-building abilities
• Proactive and methodical thinker with a positive attitude and strong collaborative skills
• Good communication in Thai and English

Benefits

• One-month guaranteed bonus, plus performance-based incentives (dependent on individual and business performance)
• Annual leave: 10 days for 0-5 years of service, 15 days for 6-10 years, with flexible working policies and hours
• Comprehensive benefits according to local standards, including healthcare for employees and dependents, annual medical checkups, and provident fund contributions up to 15%
• Opportunities for professional growth, access to learning platforms, and potential for career advancement
• Experience working in a dynamic, global environment
• Apply now
• Current employees apply here

About the Company

More About Us

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual - fueling engagement, performance, and growth. By prioritizing well-being, we build a workplace where personal and organizational success grow together.

Our benefit offering is tailored based on your country of employment and generally includes:

You will receive more specific information during the recruitment process.

Applicable only for Poland location align with local law regulations - We are committed to full transparency and compliance with all legal requirements, ensuring that every candidate knows exactly what to expect at each stage of the recruitment process. Once the process is successfully completed, we will share detailed information about financial conditions and benefits with the selected candidate. Before signing the employment contract, you will receive all remaining details of the offer, giving you the time and space to review everything carefully

Apply now

Current employees apply here

Competitive salary and incentives

Well-being and care

Paid and unpaid leave

Flexible work options

Benefits that support your financial security