Fachinformatiker (w/m/d) - IT Support/ IT Service Desk/ Client Support

Role Summary

Sustainable, digital, innovative and economical – we combine these four aspects in everything we tackle. We are the innovative partner for consulting, planning, building and operation. As part of our client support team, you will support our internal customers from the specialist departments with your know-how in a broad service portfolio. Are you communicative, have the ability to work in a team, have a sense of responsibility and are solution-oriented? Then join our IT team at our location in Berlin. We offer you a varied job in a dynamic IT environment and a team that warmly welcomes you and attaches great importance to professional, efficient and modern IT.

First contact and problem solver for our team for questions about hardware and software as well as competent contact for our users in the 2nd level and VIP support directly on site or via remote maintenance

• Carrying out error analyzes and initiating appropriate measures
• Monitoring and maintaining IT systems in the Microsoft client environment
• Accompanying IT projects e.g. software and client hardware rollouts as well as migration scenarios
• Creating documentation and instructions to assist end users and conducting basic training
• Close collaboration and coordination with IT colleagues throughout Germany

Requirements

• Training as an IT specialist for system integration, comparable IT training or initial experience in IT support
• Very good knowledge of analyzing, correcting and documenting errors that occur in the area of operating systems and user programs (Windows, Office 365, standard Office programs)
• Basic knowledge of network techniques, technologies and cloud services
• Willingness to travel to locations and project offices in the region
• Good knowledge of German and good knowledge of spoken and written English
• Strong customer orientation and process-oriented way of working

Benefits

To ensure your work-life balance, we offer the opportunity to work mobile • We promote your professional and personal development through individual training and further education in the Drees & Sommer Academy

• We support your health with a bonus for those who are physically active or a subsidy for EGYM-Wellpass membership
• We promote sustainable mobility with job bike leasing, public transport subsidies or company cars (depending on position)
• Additional attractive offers with discounts in the Corporate Benefits portal. Employee referral program with attractive bonus regulations
• We offer a KITA subsidy to help you combine work and family. We also offer additional services for special private events

About the Company

We get up every morning to create a future worth living for future generations. Depending on the project, we are consultants, implementers – or both – of sustainable, innovative and economical solutions for real estate, industry, energy and infrastructure. In interdisciplinary teams, our more than 6,500 employees at more than 80 locations worldwide support our customers. We think visionary and realistic. We work independently and in a team. With passion and the most modern technologies. We unite. Join us at Dreso and let’s create a world we want to live in.