SPECJALISTA / SPECJALISTKA DS. OBSŁUGI KLIENTA (6000 - 6500 PLN)

Role Summary

Description of the job offer

We are looking for a communicative and empathetic person who likes to help and knows how to listen. If you value cooperation and are looking for a place where development goes hand in hand with a good atmosphere - we are waiting for you!

Responsibilities

As a Customer Service Specialist you will

• Serve customers professionally via telephone, e-mail, chat and social media
• Achieve sales goals in various channels
• Support customers with post-sales complaints and inquiries
• Cooperate with store teams, logistics and transport companies supporting the e-commerce channel
• Maintain high standards of service in accordance with the Customer First principle
• Document and report customer reports and provide support in the analysis of service quality data
• Take part in training and team meetings, develop professional competences

Requirements

WHAT WE EXPECT

• Minimum 1 year of customer service experience
• Teamwork skills and good organization of own work
• Communication, patience and a pro-customer approach
• Ability to remain calm in stressful situations
• Good computer skills and knowledge of MS Office
• Knowledge of English at communicative level (A2+)
• Willingness to work shifts (Monday - Saturday) from 08:00 to 17:00

DO YOU THINK THIS IS THE RIGHT JOB FOR YOU? Apply today!

Benefits

You will join a company that is among the best employers in Poland. We are a dynamic organization with Scandinavian roots, many development opportunities and a great working atmosphere where your voice matters.

Additionally you get

• Employment based on an employment contract in a stable Danish company
• Bonus system dependent on individual and team results
• Subsidy for meals in the company canteen
• Private medical care provided by Medicover
• Possibility to use the Multisport card and group insurance on preferential terms
• Discount on employee purchases
• A modern office in Gdańsk with a free parking space
• Development opportunities - internal and external training, career paths at JYSK
• A friendly atmosphere in a well-coordinated, supportive team
• Hybrid work model - up to 2 days of remote work per week (after the implementation period)

About the Company

We believe that employees are the key to our success. That's why at JYSK we provide opportunities for constant development and promotion. Since our founder, Lars Larsen, opened the first store in 1979, we have developed into a global network of both stationary and online stores.

Our three core JYSK values - merchant, colleague and company spirit - define the behaviors and attitudes we expect from each other. We trust each other and believe in delegating not only tasks, but also responsibilities. We appreciate and reward the commitment and effort of our employees. With the right approach, JYSK can offer you plenty of opportunities.

JYSK values everyone, regardless of age, gender identity, race, sexual orientation, physical or mental ability, ethnicity and experience. Together, we cultivate a culture of diversity that encourages, supports and celebrates the diverse voices of our employees. Because a great mix of minds, talents and unique personalities makes us a stronger team.

Want more information, visit our JYSK Career page.