Customer Support Coordinator

Role Summary

We are looking for a Customer Support Coordinator to help manage customer requests and coordinate their resolution. You will communicate with customers, track open issues, and work with internal teams to make sure requests are handled efficiently and professionally.

Responsibilities

• Respond to customer questions and service requests
• Track and coordinate open customer issues
• Work with internal teams to resolve requests
• Follow up with customers and provide updates
• Maintain accurate customer records and support notes
• Identify recurring issues and share customer feedback
• Help maintain a consistent, positive customer experience

Requirements

• Previous customer service, support, coordination, or administrative experience
• Strong written and verbal communication skills
• Good organization and follow-up skills
• Customer-focused and professional approach
• Comfortable managing multiple requests at once
• Basic computer skills and ability to learn new systems
• Comfortable working independently in a remote environment
• Reliable internet connection and suitable workspace

NICE TO HAVE

• Customer support or contact center experience
• Experience with CRM or ticketing systems
• Food service, hospitality, or retail experience
• Bilingual English/Spanish skills

Additional benefits and employment details will be discussed during the hiring process.

Additional Information

Application review → Initial conversation → Interview → Offer

Bilgewater Group is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by applicable law.

Location: Remote

Seniority Level: Junior