Customer Success Manager (m/w/d)

Role Summary

As a Customer Success Manager (m/f/d), you actively drive customer success along the entire customer journey. You identify campaign risks early, act proactively and find pragmatic solutions - even where none exist yet

• You take on project responsibility, manage timelines, transparently prioritize acute issues and keep them moving
• As a central interface, you synchronize sales, product & tech teams and ensure clear communication and clean handovers
• You translate customer feedback into strategic and creative development, continually challenge the status quo and actively bring relevant insights to the teams

You keep an eye on all relevant KPIs and quality standards, identify deviations at an early stage and initiate targeted measures to continuously optimize processes, campaigns and customer results

Requirements

• You have completed a degree in business, marketing or a related field and already have relevant professional experience
• You are familiar with the trends of the digital world and follow new developments with interest
• You are characterized by an analytical way of thinking, a structured way of working and the ability to self-organize
• You enjoy working in a team, are communicative and are not afraid to actively contribute your own ideas
• You are confident in using MS Office tools and have good English skills

Benefits

Get more out of your job. We rely on the potential of each individual and offer you an environment in which you can develop, take responsibility and create innovative solutions as a team. Take advantage of the opportunity and discover our benefits that will support you on your journey with us:

• 30 days vacation: your time for relaxation throughout the year
• Sabbatical: Opportunity for longer breaks
• Flexible working model: Flexible working hours as well as a combination of presence in the office and 30% mobile work
• Mobility & subsidies: Jobbike, subsidy for the Deutschlandticket
• Corporate Benefits: Discounts e.g. for travel and event tickets
• Further development: Internal talent programs, promotion of women, training offers
• Onboarding events: Comprehensive onboarding and introductory events
• Modern offices: Paperless workplaces with digital processes
• Employee Referral Program: Rewards for successful referrals
• Company events: Christmas parties, team outings and B2Run participation
• Communities: Networks such as women's networks
• IT Benefit Program: Financing offer for electronic devices for private use

Take your next career step in an exciting environment – we look forward to getting to know you!

About the Company

Permodo GmbH is one of the leading multiscreen marketers in Germany. We are a dynamic and passionate team with different personalities, strengths and experiences. As a colorful bunch, we ensure a lot of fun in the office and never lose sight of our goal.

We create eye-catching user experiences for top international brands.

Permodo is part of the Ströer Group, a leading German media company.

We are looking for a Customer Success Manager (m/f/d) to join our team at our location in Düsseldorf, Hamburg or Frankfurt am Main.