Customer service support for complaints - remotely throughout Germany (d/m/f)

Customer service support for complaints - remotely throughout Germany (d/m/f) at AUTO1 Group in Berlin, BE, Germany.

Role Summary

• You are the contact person for our customers after the vehicle purchase and handle complaints through personal conversations on the phone or by email
• Detect and evaluate damage and defects on used cars, taking into account our quality standards and in collaboration with our automotive technicians
• You act as a communicative interface between our customers, internal departments and service providers
• Round off the Autohero buying experience with your solution-oriented manner and your qualified processing of customer complaints

Requirements

• You have a talent for communication, are service-oriented and enjoy customer contact
• A structured, independent and team-oriented way of working
• Interest in cars and the willingness to learn new things in this area - career changers are warmly welcome
• Fluent knowledge of German and a confident use of Google tools (Sheets, Gmail, Calendar, etc.)

Initial professional experience in customer service and/or professional experience in the automotive industry as a mechatronics engineer, body builder and/or vehicle service consultant is an advantage

Benefits

• Your work-life balance and your well-being are part of our corporate culture, which is why we offer you up to 100% remote work within Germany upon consultation!
• Individual training and coaching by our internal trainers for your personal development at Autohero

An open corporate culture that values feedback and transparency

• We offer discounts on well-known brands such as Apple, Expedia, Adidas, Sky and Bosch, as well as discounts on our entire vehicle inventory for you, your family and your circle of friends
• Apply now via our application portal, stating your salary expectations.
• You don't 100% meet all the requirements for the profile you're looking for? Apply anyway! We offer challenges to learn from and space for growth.

About the Company

Choose challenge. Choose pace. Choose growth.

We are looking for you for our open position as a customer service employee for complaint management (d/m/f)! Start in the Quality Management Team and ensure that our quality standards are met even after the vehicle has been purchased. By processing complaints, you ensure sustainable customer loyalty. In this department we offer our customers an unparalleled online car buying experience.

We as Autohero, the innovative online shop for tested used cars, are part of the AUTO1 Group, Europe's leading platform for the automobile trade. Our innovative platform enables customers to buy high-quality used cars online conveniently, safely and transparently.

Additional Information

Carla Raquet

AUTO1 Group is Europe's leading digital automotive platform. As a dynamic tech company, we are revolutionizing the automotive industry with our brands wirkaufendeinauto.de, AUTO1.com and Autohero. Our 6,000-strong team works with the mission of making Europe-wide trade and transport as quick and stress-free as possible for our customers. Grow beyond yourself and shape the future of car trading with us.

We live an open culture and ignore conventions such as the Siezen or a dress code. We welcome every applicant; regardless of gender, ethnic origin, religion, age, sexual identity, disability, or other causes of discrimination. For reasons of better readability, the language forms male, female and diverse are not used at the same time.