Customer Service Representative (Spanish/English)

Role Summary

About Huzzle

At Huzzle , we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team.

Role Type: Full-time

Engagement: Independent Contractor

We are seeking a versatile and professional Bilingual Customer Service Representative to join our growing team. In this role, you will be the primary point of contact for our diverse customer base, providing seamless support in both English and Spanish. This is a critical position that ensures every customer, regardless of their native language, receives an exceptional experience. If you are a clear communicator who thrives in a fast-paced environment and enjoys problem-solving, we want to hear from you.

Responsibilities

• Manage inbound and outbound calls professionally in both English and Spanish
• Address customer inquiries, resolve complaints, and provide accurate information about products or services
• Maintain detailed and accurate records of all customer interactions within the company database
• Escalate complex issues to the appropriate department while ensuring a smooth hand-off for the customer
• Meet or exceed key performance indicators (KPIs) related to call quality, resolution time, and customer satisfaction

Requirements

• Fluency in both English and Spanish (written and verbal)
• Proven experience in a customer service or call center environment
• Strong active listening skills and the ability to demonstrate empathy toward customer needs
• Proficiency with basic computer systems and CRM software
• Ability to multitask and navigate between different software applications while speaking with customers.
• Previous experience in a remote call center setting

Benefits

• 💻 Fully Remote: Work from anywhere with international teams
• 🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services
• 🤝 Peer Community: Connect with high-performing sales professionals in our network
• 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement

About the Company

Our client is a high-growth sales acceleration partner specializing in outsourced business development for complex B2B sectors, including FinTech, HealthTech, and Manufacturing. Operating across the UK, Europe, and North America, the team helps ambitious global brands bridge the gap between lead generation and revenue through a proven, consultative sales methodology. They act as a strategic extension of their clients' organizations, deploying expert SDR teams and advanced sales engagement technology to navigate high-value, long-cycle sales environments.

The team prides itself on combining the agility of a startup with enterprise-level maturity, fostering a culture driven by performance, data-backed insights, and continuous professional development. With a focus on delivering measurable ROI through human-led, tech-enabled outreach, they provide a fast-paced and collaborative environment for sales professionals passionate about account-based targeting and high-level executive engagement. This is an opportunity to join a scaling firm at the forefront of modern B2B sales innovation.

Job Type Full-time