Complaint Management Specialist

Role Summary

In our Bosch Home Comfort Türkiye After-Sales Services Department, we are looking for a teammate who prioritizes customer satisfaction, is solution-oriented and has strong coordination skills. In this role, you will ensure effective management of customer request and complaint processes, undertake the coordination of processes and contribute to the continuous improvement of customer experience.

Managing customer demands, suggestions, complaints and service requests through different communication channels.

Coordinating processes to ensure effective, consistent and timely management of customer complaints.

Contributing to identifying root causes and developing permanent solutions by analyzing customer problems.

To ensure that customer complaints within the scope of legal notification are handled in a timely manner and follow-up processes are carried out.

To support high customer satisfaction by ensuring that customer requests are finalized in a timely and effective manner.

Contributing to continuous improvement efforts by analyzing customer feedback and complaint trends.

To record customer interactions and follow-up processes completely and accurately in company systems.

Working in effective cooperation with relevant stakeholders in order to improve customer experience and service quality.

Ensuring that processes are carried out in accordance with company procedures, quality standards and relevant legal requirements.

• qualifications
• Bachelor's degree from relevant departments of universities
• Experience in customer service, customer experience or complaint management
• Have strong communication, coordination and problem solving skills
• Having a customer-oriented perspective and willing to produce solutions
• Prone to teamwork and effective collaboration with different functions
• Able to use Microsoft Office applications effectively

Knowledge of English is preferred.

About the Company

Would you like useful technologies to be shaped by your ideas? Whether in the fields of mobility solutions, consumer products, industrial technology or energy and building technology; With us you will have the chance to improve the quality of life anywhere in the world. Welcome to Bosch.