Collections Specialist

Role Summary

• Job Title: Collections Specialist
• Position Type: Full-Time, Remote
• Working Hours: U.S. Business Hours

We are hiring a results-driven Collections Specialist to take ownership of past-due accounts and drive consistent payment recovery.

This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions.

This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily .

• What You’ll Be Responsible For
• Collections & Payment Recovery
• Make 100+ outbound calls daily to customers with overdue invoices
• Follow up consistently via calls and emails until payment resolution
• Navigate gatekeepers and reach decision-makers responsible for payments
• Handle objections and drive conversations toward payment commitments
• Billing Issues & Case Resolution
• Investigate billing discrepancies and customer concerns
• Identify root causes of delays and work toward resolution
• Coordinate internally to resolve issues impacting payments
• CRM Management & Documentation
• Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar)
• Track customer interactions, payment commitments, and next steps
• Ensure no account is left unattended or without follow-up
• Customer Communication
• Communicate clearly and professionally with customers
• Provide updates on payment status and issue resolution
• Maintain a balance between firmness and professionalism in collections conversations
• Process Improvement & Reporting
• Identify recurring issues impacting collections
• Share insights to improve processes and recovery rates
• Maintain consistency in daily activity and reporting
• Must-Have Experience & Skills (Non-Negotiables)
• Proven experience in collections, accounts receivable, or high-volume outbound calling roles
• Comfortable making 100+ outbound calls per day consistently
• Strong objection-handling and negotiation skills
• Experience using CRM tools (Salesforce or similar)
• Excellent verbal and written English communication skills
• High attention to detail and accuracy in documentation
• Ability to manage multiple accounts and follow-ups simultaneously
• What Makes You a Strong Fit
• You are persistent and follow up until resolution
• You are confident handling difficult conversations
• You thrive in a target-driven, high-activity environment
• You take ownership of your performance and results
• Key Performance Indicators (KPIs)
• Daily call volume ( 100+ calls/day )
• Number of payments collected / accounts resolved
• Follow-up consistency and response time
• Accuracy of CRM updates and documentation
• Reduction in outstanding receivables

About the Company

Work directly with leadership in a highly visible role.

Operate at the forefront of AI, marketing, and automation.

Gain exposure across content, growth, outreach, events, and operations.

Significant ownership and creative freedom.

Opportunity to build systems that directly impact business growth.

Fully remote work environment.

Additional Information

• Initial Screening Call
• Recruiter Interview
• Final Interview
• Offer & Onboarding