Client Engagement & Intake Specialist

Role Summary

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

• Job Title: Client Engagement & Intake Specialist
• Location: Remote
• Time Zone: US Time Zone

We’re looking for a full-time Client Engagement & Intake Specialist to join a team and serve as the first point of contact for new patient inquiries—primarily through SMS & phone calls, with occasional scheduled phone consultations. This isn’t your typical call center role. This approach is rooted in empathy, curiosity, and thoughtful conversations that build trust and guide prospective clients to the next step in their care journey.

This is a on-call position where you’ll stay available to respond quickly as leads come in throughout the day. When it’s quiet, there’s no ongoing call handling—but you’ll need to remain accessible to engage new inquiries promptly. This role is perfect for someone who’s a great listener, genuinely curious, and comfortable discussing topics related to health and wellness.

Responsibilities

• Timely Lead Response: Monitor and respond quickly and professionally to inbound SMS messages.
• Engaging Conversations: Ask thoughtful, open-ended questions to better understand each prospective client’s goals, needs, and health history.
• Scheduling Support: Use tools like Calendly to coordinate consultations for those who prefer a phone conversation.
• Accurate Documentation: Record key information in our CRM and scheduling systems (training provided).
• Relationship-Centered Approach: Build rapport through empathy and active listening—making clients feel heard, supported, and never rushed.
• Follow-Up Touchpoints: Provide friendly, personalized follow-ups when clients need more information or encouragement to schedule.

Requirements

• Exceptional Communicator: Strong written skills for SMS conversations, along with clear and professional verbal communication for phone calls.
• Empathetic & Curious: You’re genuinely interested in people’s stories, goals, and challenges—and it shows.
• Tech-Friendly: Comfortable learning new systems; previous experience with CRMs, telehealth tools, or scheduling platforms is a plus. (We’ll train you in Go High Level and DrChrono.)
• Basic Excel Skills: Familiar with using spreadsheets for organizing or inputting data.
• Healthcare/Wellness Interest: Passion for or familiarity with fields like telehealth, chiropractic care, physical therapy, or concierge medicine is a bonus.
• Dependable & Responsive: Available to reply promptly to leads during assigned windows, even if the volume is sporadic.
• Detail-Oriented: Diligent about note-taking, system updates, and confidentiality best practices.
• Location: 100% remote.
• Schedule: Availability needed during East Coast hours (approximately 16:00–24:00 GMT).
• Compensation: Competitive pay.

Why You’ll Love This Role

• Human-Centered Work: Go beyond scripts—build real connections, provide thoughtful support, and help people take a meaningful step in their wellness journey.
• Flexibility: Balance this role with your personal or professional commitments while still making an impact.
• Professional Growth: Gain experience with in-demand platforms and modern tools in a fast-evolving space.
• Supportive Culture: Be part of a values-driven team that prioritizes empathy, curiosity, and authentic client care.

Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps — the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.

We connect top talent with vetted employers, competitive pay, and real growth opportunities.

About the Company

Meaningful Engagement: Move beyond a script-driven call center approach—truly connect with clients, understand their needs, and help them access the right resources.

Flexible Work Style: Benefit from a part-time structure that allows for personal flexibility while still meeting crucial response times.

Ongoing Training: Learn in-demand tools.

Team Culture: Collaborate with a supportive group that values curiosity, empathy, and genuine care for client outcomes.

To Apply

Please send your resume or CV. We look forward to hearing from you!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

We connect top talent with vetted employers, competitive pay, and real growth opportunities.