ANALISTA TELECOM JR

Role Summary

At Stefanini, we believe in the power of collaboration. We co-create innovative solutions in partnership with our clients, combining cutting-edge technology, artificial intelligence and human creativity. We are at the forefront of solving business problems, delivering real impact on a global scale.

When you join Stefanini, you become part of a global journey of transformation. We are committed to creating a positive impact not only on the business, but also on the lives of our employees. If you are looking for an opportunity for professional growth in a company that values innovation, respect, autonomy and partnership, you will find it here!

Join us and be part of the change!

Home office - business hours

Advanced administration of queues, skills, routing, usage rules, development and maintenance of flows in Architect, Speech Analytics, dialers and automations via APIs.

Diagnosis and management of SIP trunks, dial plans (Dialplan), URAs and integrations of Asterisk platforms with Contact Center.

Configuration, manipulation of SIP headers, creation of NAPs and integration with operators on Khomp and Aligera equipment.

Deep analysis of traffic, SIP signaling and RTP media using Wireshark, Linux logs and native Genesys tools (Interactions, Flow History, Conversation Details).

Availability monitoring via Zabbix and creation/maintenance of scripts in Python and Perl for CTI automations and integrations.

Completed Higher Education in Information Technology, Telecommunications Engineering, Networks or related areas.

Previous experience in administration and support of Contact Center platforms and corporate telephony infrastructure.

Proficiency in general administration (queues, skills, routing, dialer, recording policies) and creation/maintenance of flows in Architect and use of the platform's APIs.

Proficiency in Asterisk platforms (SIP trunks, dialplan, URAs) and telecommunications protocols/signaling (SIP, E1, RTP, TCP/IP, TLS, DNS, NAT and Audio Codecs).

Mastery of Wireshark for traffic/media analysis and log interpretation to resolve operational and signaling failures.

Experience with Khomp and Aligera equipment (creation of NAPs, header manipulation and routing).

Knowledge of commands and log analysis in Linux and monitoring indicators via Zabbix.

Ability to create and maintain scripts in Python and Perl aimed at automation and CTI.

Differentiators / Desirables

Official Genesys certifications (e.g. Genesys Cloud Certified Professional).

Network or VoIP certifications (e.g. CCNA, Asterisk Certified Admin).

Benefits

• 🍛 Food vouchers or meal vouchers;
• 👨🏼🎓 Discount on language courses, universities and institutions;
• 📚 Stefanini Academy — platform with free, updated and certified online courses;
• 🗣 Mentoring;
• 💉 Benefits club for consultations and exams;
• 🏥 Medical assistance;
• 🦷 Dental assistance;
• 💰 Advantages and discounts club in the best establishments;
• 🛫 Travel club;

🐶 Agreement for pets.