Job Overview

Job Type

Full Time

Pay

EUR 26,000 – 30,000 (annual)

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Job description

Salary:: EUR 26,000 - 30,000 per year
Location:: Spain
Work arrangement:: Remote

Role Summary

🚀 Psss, yes yes, you... Do you want to be our next astronaut? 🚀

At Product Hackers we are building the best Growth team in the world. Highly creative, intelligent and ingenious people but with a scientific mind and absolute obsession with digital products. We want to be the Space

If you want to immerse yourself in the universe of digital products, visit our clients' planets (their digital products) and terraform them so that they can host life (users and customers), this is the ideal place to go from being a miserable human to a digital product astronaut. Yes, we are also very geeks about spaceX and stuff.

🚀 Furthermore, at Product Hackers you will find a team that constantly learns and shares, that seeks to ensure that ideas are experimented, tested and implemented without fear, because here we share learnings, we grow together thanks to this passion for Growth.

We are remote-first and we have great professionals from different parts of the world.

WHAT WILL YOUR CONTRIBUTIONS BE?

Your mission will be to manage and strengthen relationships with our key clients to maximize the value of those relationships for both the company and the client. You will manage about 15-20 very, very TOP client accounts. Additionally, you must:

Guarantee Renewals of current projects

Increase customer retention percentage.

Create a Success Plan per client to ensure this purpose.

Growth (Upgrades +20%)

Increase the Average Ticket (ARPU) by detecting opportunities that allow increasing the company's customer penetration.

Generate project growth with a goal of 20% over its current scope.

Increase your Tier within the company.

High Level Management

Execute QBRs (Quarterly Reviews) to guarantee project satisfaction and evolve hand in hand with the client, through a proactive and decisive attitude regarding their needs and coordinated with each of the internal teams.

Have in your identity stamp the Go, Go, Go! and not be afraid to make proposals, get involved in the teams and achieve excellence in each project.

The first month 📆: Present at all meetings

Objective: Generate relationship and search for new opportunities (same business or new business).

The second month 2 onwards to the moon 🚀

1 monthly face-to-face meeting. If we have a monthly status meeting, it should be that one with the Growth Strategist.

1 time per quarter in-person meeting (Business Strategy Review).

Tangibilize impact, realignment of objectives and maintain relationship: Objective to renew.

Get detected upsells: Presentation of proposal and scalability of the project.

Requirements

We are looking for an Account Manager to help us generate a scalable retention and upselling process in current projects.
In addition, we hope that you have very good communication skills and that you are passionate about the digital world. Just like AI, being AI First will be necessary to get on the ship.
We want someone who knows what they do and wants to demonstrate it, fits with our company culture and wants to be part of it, likes to work surrounded by good people and is not afraid of challenges.
We want you to level up Product Hackers! What do you say to me? It's you?
WHAT WILL MAKE YOU SUCCEED WITH US?
At least 4 years of experience in Sales roles in consulting environments.
High negotiation skills.
Excellent communication skills.
Knowledge of businesses in different sectors and identification of opportunities based on business analysis with the data we already have about it.
Self-taught character and ability to learn quickly.
Prioritization and organization skills. You will need to know how to prioritize projects, generate actions with internal teams and lead proposals.
Capacity for self-management and autonomy.
Responsibility and proactivity.
Winner mentality and ability to motivate the team. The team has to believe in the opportunity and push for it to happen.
Knowing how to give help and receive it from colleagues.
Obsession for excellence.
Commitment at work.
Knowledge of project management and organization tools: Google Drive, Notion, Pipedrive (renewal funnel, Upsells funnel...), AI.
Technical knowledge of Data, Acquisition, CRM and Growth. You will not work on the technical part but you need to have enough knowledge to lead negotiation conversations and identify the client's real needs.
Knowledge about Artificial Intelligence and how we can improve customer opportunities through it.
Residence in Spain: It is essential that you reside in national territory.

Geographic mobility: Although we are a Remote-first company and your base will be your home, we know that trust with TOP accounts is also gained face to face. We need you to be available to travel to face-to-face meetings with clients (wherever they are) or to our offices when the strategy requires it.

ALSO, IT WILL BE IDEAL IF YOU...
Knowledge in Marketing and/or Growth.
You are active on LinkedIn or have your own client portfolio.
Residence in Madrid or Barcelona.
C1 level of English.
WHAT WILL YOUR FIRST MONTHS BE LIKE AT PRODUCT HACKERS?

WE OFFER YOU

Remote (with meetings with face-to-face clients on a timely basis) + Extensive time flexibility (with the limitation of client schedules and team meetings) ⏰
Salary between 26,000-30,000 euros/gross per year + 15% variable 💰
Flexible remuneration with Factorial 💸
Holidays of your CCAA and locals ✌🏼
25 days off (22 working days of vacation + your birthday, December 24 and 31) 🎄
Reduced hours in the summer months (July and August) 🏖️
Access to our PH School training platform! Valued at +3000€/year 👨🏻💻
€500 budget to adapt your workplace at home + company computer (a Macbook Pro). 💻
Couples classes to improve your English every week and get to know your friends 🇬🇧
Product Hackers and teambuilding events 🫂
Incentive for bringing new colleagues to Product Hackers 🤑
Development and training plan so that you continue growing as a Product Hackers professional 🚀
In addition to many others to come because we like to expand the list whenever we can ❤️