Account Manager Graduate (TikTok Shop Operations) - 2027 Start

Account Manager Graduate (TikTok Shop Operations) - 2027 Start at TikTok in Madrid, Spain.

Responsibilities

The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our operations team, together we can build an commerce ecosystem that is innovative, secure and intuitive for our users.

The Category teams at TikTok Shop partners with brands and SMBs, helping them grow and succeed through tailored business development, data-driven strategy, and creator-led marketing. Our team brings together expertise in brand management, e-commerce, and social commerce within a fast-paced, collaborative, and high-growth environment.

• We are now seeking a driven and detail-oriented intern to support the team across two key focus areas: business development and account management operation.
• Are you eager to gain hands-on experience in business development, influencer marketing, and e-commerce? Want to work on real projects that drive impact? At TikTok Shop, we're reshaping how brands connect with creators and consumers-and this is your chance to be part of it!
• As a graduate you'll be directly involved in identifying top brands, supporting partnerships, and optimizing campaign execution.
• We are looking for talented individuals to join our team. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth.
• Successful candidates must be able to commit to an onboarding date by end of year. Please state your availability and graduation date clearly in your resume.
• Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to our Company its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Business Development

• Research and qualify top brands and merchants for onboarding.
• Support outreach efforts as a Sales Development Representative engaging with potential partners.
• Assist in pipeline management, lead tracking, and CRM updates to drive growth.
• Help prepare pitch decks, outreach materials, and performance reports that shape brand success.

Account Management & Operations

• Support sellers in campaign execution and policy incentive enrollment to maximize their performance.
• Collaborate with TikTok creators and agencies to match brands with influencers for high-impact partnerships.
• Assist in preparing business review reports, offering insights to improve strategies.
• Coordinate creator seeding and product sampling initiatives for brand promotion.
• Handle daily operational tasks, proactively addressing merchant concerns and ensuring smooth workflows.

Requirements

• Excellent written and verbal communication skills in English & Spain to communicate with internal and external stakeholders.
• Currently pursuing a Bachelor's degree or higher.
• Strong proficiency in Microsoft Excel-data-driven decision-making matters!
• Highly organized and detail-oriented, because precision leads to success.
• Self-motivated, proactive, and adaptable in a fast-paced environment.
• A team player with a positive, can-do attitude.
• Passionate about TikTok and e-commerce.

Preferred Qualifications

• Previous internship or work experience in sales, business development, influencer marketing, or e-commerce.
• Familiarity with TikTok Shop or TikTok creator content
• Experience using CRM or campaign tracking tools to optimize workflows.

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.