UAE National - Customer Service Supervisor

Role Summary

Overview Of The Role

The General Technician plays a vital role in ensuring assigned mechanical repairs are conducted in accordance with the Principle's established work procedures and specifications. This role requires achieving productivity and quality standards, which are crucial for the Body & Paint department's focus on profitability and high repair quality. The technician is integral in minimizing downtime and ensuring customer satisfaction through accurate repair and quality control measures. The role also demands adherence to safety standards to maintain a conducive work environment.

Responsibilities

Operations

• Execute assigned jobs according to established work procedures, specifications, and time standards.
• Repair damaged vehicles based on repair standards as per the vehicle Repair Manual.
• Request supplementary parts and labor approval if needed.
• Perform other tasks assigned by immediate superiors.

Quality Assurance

• Provide quality workmanship to achieve customer satisfaction.
• Conduct quality checks as necessary to ensure accuracy and minimize repeat jobs.
• Ensure 100% accuracy and minimum repeat jobs.
• Comply with ALAC Quality Management System and partake in improvement activities.

Safety and Housekeeping

• Use safety equipment/gear and follow all safety and environmental procedures.
• Maintain cleanliness of the workplace, tools, equipment, and customer’s car being serviced.
• Report any operation abnormality to Team Leader and initiate incident reports.
• Ensure compliance with health and safety requirements to prevent harm to the environment.

Time Management

• Plan and schedule tasks when assigned with multiple jobs to ensure timely completion.
• Maintain 100% compliance with company work procedures, specifications, and time standards.

Training and Development

• Keep up with new technology, work procedures, and technical know-how to enhance productivity and quality.
• Attend all company-provided training sessions and implement the learned skills.

Discipline and Organization

• Maintain discipline through strict adherence to company rules, regulations, and procedures.
• Ensure parking of Job Stoppage vehicle in designated area.

Requirements

Required Skills To Be Successful

• Proficiency in automotive repair and paintwork procedures.
• Ability to adhere to established quality and productivity standards.
• Knowledge of safety practices and the ability to maintain a safe work environment.
• Capability to manage time efficiently and handle multiple tasks.

What Qualifies You For The Role

• Minimum of 5-7 years experience in a reputed automotive workshop.
• SSC/Trade certificate or equivalent vocational training required.
• Expertise in spray painting, color mixing, and general vehicle repair.
• Strong communication skills with the ability to follow instructions and procedures effectively.

About the Company

Why Join HealthHub?

We Hear Your Ambition.

For over 90 years, the Al-Futtaim Group has been bringing the world’s leading brands of lifestyle watches, cars, home furnishings and fashion to the UAE. The Group has now introduced a whole new way of holistic healthcare through HealthHub Clinics by Al-Futtaim, its multi-speciality chain of more than 20 clinics in Dubai with over 25 specialties offering the right combination of advanced diagnostics, proven medical expertise and specialised services.

What gives our clinics an edge is that as a part of the Al-Futtaim Group, you can expect world-class quality standards, with access to the best medical services and facilities within a healing environment. It’s a new way of healthcare that’s designed to meet a patient’s needs with a complete range of smart healthcare solutions. As testimony to this, only recently, we’ve earned a rare milestone of being the only primary healthcare network in the UAE to receive the Gold Seal by a reputed international body: Accreditation Canada.

As trusted partners to health, we at HealthHub Clinics adopt evidence-based learning that enables us to listen to our patients more carefully. It helps us in treating the cause and not just the symptoms, while applying global best practices to ensure quality of care for every family member. Most of all, we adopt a patient-centric approach to healthcare that is reflected in the promise of our core belief: “We Hear You.”

5-day working week