Job Overview
Job description
- Location:
- United Arab Emirates
- Work arrangement:
- On-site
Role Summary
Technical Support Engineer
We are looking for a Technical Support Engineer with strong problem-solving skills, attention to detail, and excellent communication abilities. In this role, you will provide technical and informational support to clients, monitor transactions, and work closely with internal teams to resolve issues related to payment processing.
About Unipesa
Unipesa is a Dubai-based development company specializing in B2B2C solutions for payment services across the Middle East and Africa (MEA) region. We integrate with local and global payment methods, connect payment agents to service providers, and build communication solutions that enable customer engagement across SMS, messaging apps, and more.
Role Purpose
The primary focus of this role is to ensure smooth operation of client payments, resolve technical issues, and provide first-class support for Unipesa ’s clients and partners.
Responsibilities
- Handle non-standard situations related to payment system operations and integrations.
- Monitor client transaction flows, identify and resolve technical errors in payment processing.
- Work with Jira to manage internal tasks and collaborate with other departments.
- Provide technical and informational support to clients via chat, email, and messengers (e.g., Telegram).
- Prepare reports and perform payment reconciliations when necessary.
- Preferred experience working in a bank, payment system, or fintech company.
- Solid technical skills and understanding of APIs, e-commerce, and fintech concepts.
- Basic SQL knowledge (e.g., performing table joins).
- Familiarity with Jira, Confluence, Postman; confident user of MS Office.
- Excellent communication skills, client-oriented mindset, and proactivity.
- Fluent written and spoken English (Upper-Intermediate or higher).
Benefits
- Opportunity to work in a growing fintech company with ambitious goals.
- Hands-on experience in payment technologies and client-facing support.
- Collaborative environment with cross-functional teams.
- Flexible working schedule (during probation and onboarding: 10:00–19:00 MSK).
- Employment Type: Full-time, permanent.
- Role:
- Technical Support Engineer
- Job Type:
- Full Time
Company profile
Unipesa
unipesa.comUnipesa provides financial infrastructure as a service for African fintech, offering white-label technology, ready-to-go integrations and a pan-African network. It supports fintech companies, payment providers, agent networks, banks, financial operators and government institutions, acting as a technical partner so clients can launch, expand and add revenue without time-consuming and costly in-house development or maintenance. Unipesa reports operational scalability across 21 countries.
