TikTok Shop - Vendor Key Account Manager, Lifestyle (Mandarin Speaking), Thailand

TikTok Shop - Vendor Key Account Manager, Lifestyle (Mandarin Speaking), Thailand at TikTok in Bangkok, Thailand.

Responsibilities

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, together we can build an e-commerce ecosystem that is innovative, secure and intuitive for our users.

• In this role you will be responsible in delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering best customer experience by providing best service.
• Join us as we drive the future of e-commerce here at TikTok.

Roles & Responsibilities

• Manage and incubate a portfolio of 100+ long-tail Lifestyle sellers, with the goal of accelerating their growth and elevating them into key GMV contributors.
• Build strong, trust-based relationships with merchants and secure competitive deals aligned with campaign objectives, category trends, or seasonal opportunities.
• Strengthen seller capabilities in content creation and affiliate activation, to drive visibility and sales through TikTok's content-driven ecosystem.
• Identify new areas of collaboration aligned with each seller's short-term performance targets and long-term business expansion roadmap.
• Ensure sellers deliver high-quality service across operations-including chat responsiveness, on-time delivery, and product accuracy.
• Drive improvements in key operational metrics such as cancellation rate, return rate, and shipping lead time, to increase buyer conversion and satisfaction.

Requirements

• Bachelor's Degree or above
• Excellent interpersonal and negotiation skills
• Attention to detail, affinity with numbers and logical thinking.
• Fluent in Thai and English, proficiency in Mandarin is a plus to communicate with Chinese sellers.
• Proficient in Excel and Power Point.

Preferred Qualifications

• Experience in ecommerce; direct experience in relevant categories preferred; experience working with a mass group of sellers also preferred
• Embracing a fast-paced environment in the E-commerce industry and flexibility
• A good team player, fast learner and open to changes
• Problem solving skills and a can-do attitude.

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.