TikTok Shop - Account Manager, Lifestyle - Physical Vouchers (Thailand)

TikTok Shop - Account Manager, Lifestyle - Physical Vouchers (Thailand) at TikTok in Bangkok, Thailand.

Responsibilities

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, together we can build an e-commerce ecosystem that is innovative, secure, and intuitive for our users.

Join us as we drive the future of e-commerce here at TikTok.

• Acquire and incubate brands, principals and big merchants that contribute large GMV share
• Accelerate brand growth through platform activities including campaigns, content and non-content activities, brand investment and new collaborating initiatives with platforms.
• Develop internal strategy and action plan to grow brands and request brand policy support for top and potential brands in the portfolio
• Discover new or potential collaboration that fits into the brand's and platform's short-term and long-term goals and build JBPs.
• Ensure brands completely understand and are up-to-date on platform's governance or changes that might impact their planning or operations.
• Conduct brand reviews and alignment with top management and related people and ensure alignment in the next steps with top or selected potential brands
• Monitor brand's performance and ensure brand has executed their action plan as committed or even go beyond.
• Build and maintain relationships with brands, negotiate and secure best deals based on campaign or seasonality.
• Maintain service quality provided by brands per platform's governance or policy in order to increase brands' and platform's credibility, conversion rate and thus customer satisfaction.
• Collaborate with internal teams to drive various initiatives from platform, cluster, category, and brands.

Requirements

• Minimum Bachelor's Degree or above
• 3 years+ experience in e-Commerce; direct experience in relevant categories preferred
• Proficient in English and Thai languages
• Proficient in Mandarin to communicate with Sellers and Brands from China
• Strong analytical and problem solving
• Excellent interpersonal, presentation and negotiation skills

Preferred Qualifications

• Attention to detail, affinity with numbers, logical and problem-solving skill
• Strong connections with brands and big sellers are preferred
• A good team player, fast learner, eager to win and go the extra mile, and open to changes
• Proficient in Excel and Powerpoint

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.